mo3tasem ashrafMA
Open to opportunities

mo3tasem ashraf

@mo3tasemashraf

Dedicated customer service professional with strong technical support skills.

Egypt

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated customer service professional with extensive experience in providing high-quality support across various industries. My journey began as a Market Researcher at Kantar, where I honed my analytical skills and developed a keen understanding of market dynamics. I transitioned into customer support roles, including my time as a Game Master at Blizzard Entertainment, where I consistently maintained one of the highest player satisfaction ratings on the team. My ability to adapt my communication style to diverse audiences has been a key factor in my success.

In my most recent role as a Customer Service Agent at 5CA, I managed complex player inquiries and technical issues, achieving a remarkable 95% customer satisfaction rating. My technical expertise was further solidified during my tenure as a Technical Captain at AT&T, where I was promoted to Subject Matter Expert within four months due to my leadership and problem-solving skills. I am passionate about delivering exceptional customer experiences and continuously seek opportunities to improve processes and enhance team performance.

Experience

Work history, roles, and key accomplishments

5C

Customer Service Agent

5CA

Sep 2024 - Jan 2025 (4 months)

Provided high-quality back-office customer support for the 2K Project, handling complex player inquiries and technical issues. Resolved escalated tickets and ensured timely and accurate solutions, maintaining a 95% customer satisfaction rating. Collaborated with cross-functional teams to troubleshoot and resolve game-related issues.

BE

Game Master

Blizzard Entertainment

Nov 2023 - May 2024 (6 months)

Provided exceptional customer support, assisting players with technical issues, account management, and in-game inquiries. Resolved complex player concerns, including billing disputes, bug reports, and gameplay-related questions. Monitored in-game activities to enforce community guidelines and promote fair play.

AT

Technical Captain

AT&T

Jan 2023 - Sep 2023 (8 months)

Provided advanced technical support and troubleshooting for AT&T Broadband services, ensuring high customer satisfaction and resolution rates. Promoted to Subject Matter Expert (SME) within 4 months for exceptional technical knowledge, leadership, and problem-solving skills. Served as the primary resource for resolving complex technical issues, mentoring team members, and improving overall team pe

TE

Tracking Specialist Customer Support

Teleperformance

Feb 2021 - Aug 2021 (6 months)

Utilized tracking software to monitor shipments and provide real-time updates to customers. Investigated and resolved tracking discrepancies. Proactively communicated with customers regarding shipment status and potential delays.

Education

Degrees, certifications, and relevant coursework

MA

Madina Academy

Bachelor of Arts, Language and Translation

Studied at the Faculty of Language and Translation at Madina Academy. The program focused on developing linguistic and translation skills.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
mo3tasem ashraf - Customer Service Agent - 5CA | Himalayas