MAmo3tasem ashraf
@mo3tasemashraf
Dedicated customer service professional with strong technical support skills.
EgyptWhat I'm looking for
I am a dedicated customer service professional with extensive experience in providing high-quality support across various industries. My journey began as a Market Researcher at Kantar, where I honed my analytical skills and developed a keen understanding of market dynamics. I transitioned into customer support roles, including my time as a Game Master at Blizzard Entertainment, where I consistently maintained one of the highest player satisfaction ratings on the team. My ability to adapt my communication style to diverse audiences has been a key factor in my success.
In my most recent role as a Customer Service Agent at 5CA, I managed complex player inquiries and technical issues, achieving a remarkable 95% customer satisfaction rating. My technical expertise was further solidified during my tenure as a Technical Captain at AT&T, where I was promoted to Subject Matter Expert within four months due to my leadership and problem-solving skills. I am passionate about delivering exceptional customer experiences and continuously seek opportunities to improve processes and enhance team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
5CA
Sep 2024 - Jan 2025 (4 months)
Provided high-quality back-office customer support for the 2K Project, handling complex player inquiries and technical issues. Resolved escalated tickets and ensured timely and accurate solutions, maintaining a 95% customer satisfaction rating. Collaborated with cross-functional teams to troubleshoot and resolve game-related issues.
Sales Associate
360 Dental
Jun 2024 - Sep 2024 (3 months)
Delivered exceptional sales performance, promoting dental products and services. Achieved and exceeded monthly sales targets within the first 4 months. Built and maintained positive relationships with clients, providing tailored solutions.
Game Master
Blizzard Entertainment
Nov 2023 - May 2024 (6 months)
Provided exceptional customer support, assisting players with technical issues, account management, and in-game inquiries. Resolved complex player concerns, including billing disputes, bug reports, and gameplay-related questions. Monitored in-game activities to enforce community guidelines and promote fair play.
Technical Captain
AT&T
Jan 2023 - Sep 2023 (8 months)
Provided advanced technical support and troubleshooting for AT&T Broadband services, ensuring high customer satisfaction and resolution rates. Promoted to Subject Matter Expert (SME) within 4 months for exceptional technical knowledge, leadership, and problem-solving skills. Served as the primary resource for resolving complex technical issues, mentoring team members, and improving overall team pe
Food Tracking Specialist
Noon Food
Sep 2021 - Jun 2022 (9 months)
Implemented and maintained a system for tracking food inventory. Conducted regular audits of food tracking processes. Collaborated with cross-functional teams to develop and implement new tracking tools and technologies.
Tracking Specialist Customer Support
Teleperformance
Feb 2021 - Aug 2021 (6 months)
Utilized tracking software to monitor shipments and provide real-time updates to customers. Investigated and resolved tracking discrepancies. Proactively communicated with customers regarding shipment status and potential delays.
Market Researcher
Kantar
Jan 2019 - Apr 2020 (1 year 3 months)
Conducted comprehensive market analysis to identify emerging trends and opportunities. Developed and implemented surveys, focus groups, and interviews. Analyzed competitor strategies and market data.
Education
Degrees, certifications, and relevant coursework
Madina Academy
Bachelor of Arts, Language and Translation
Studied at the Faculty of Language and Translation at Madina Academy. The program focused on developing linguistic and translation skills.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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