Nakka Sanjana

I am a System Engineer with over 3.5 years of experience in Major Incident Management and IT Service Management. My expertise lies in ensuring rapid issue resolution and effective collaboration within dynamic IT environments. I have a proven track record of coordinating with technical teams to resolve high-severity incidents, minimizing downtime, and driving permanent solutions through thorough Root Cause Analysis.

At Tata Consultancy Services, I lead a team in managing and monitoring high-volume incident tickets across SAP and Non-SAP systems. I excel in performing end-to-end Major Incident Management, leading conference calls with cross-functional teams, and providing insightful reports to stakeholders. My strong understanding of ITIL framework and incident lifecycle enables me to handle escalations effectively while maintaining SLA compliance.