SNSanju NR
@sanjunr
Experienced application support engineer specializing in production stability and automation.
IndiaWhat I'm looking for
I am a software engineer with over 7 years' experience supporting high-availability banking and logistics applications, focused on incident, problem, and change management.
I have delivered 24/7 production support driving 99.9% uptime, performed SQL data fixes, monitored ETL workflows, and automated recurring operational tasks with shell scripting to improve efficiency.
I have managed WebSphere deployments, Jenkins CI/CD activities, and used ServiceNow, Splunk, Dynatrace, and SiteScope for monitoring and root-cause analysis, collaborating closely with development, QA, and release teams.
I document and maintain SOPs and knowledge bases, participate in release and CCB meetings, and have been recognized with multiple awards for performance and team contributions.
Experience
Work history, roles, and key accomplishments
Application Production Support L2
SLK Software Pvt Ltd
Sep 2021 - Nov 2024 (3 years 2 months)
Provided 24/7 L2 production support ensuring 99.9% application uptime across banking and enterprise systems, led SQL data fixes and ETL troubleshooting, and automated recurring tasks to improve operational efficiency.
Application Production Support L1
DTDC Express Ltd
Sep 2017 - Aug 2021 (3 years 11 months)
Delivered end-to-end L1 support for web and mobile logistics platforms, monitored shipment workflows, performed SQL-driven data fixes, and maintained SLA compliance using ServiceNow and ITIL practices.
Technical Support L1
Concentrix Daksh Services India Pvt Ltd
Feb 2017 - Aug 2017 (6 months)
Provided L1 technical support for Axis Bank web and mobile applications, resolved transaction and authentication issues, and maintained high customer satisfaction within SLA targets.
Education
Degrees, certifications, and relevant coursework
GM Institute of Technology
Bachelor of Engineering, Computer Science
Completed a Bachelor of Engineering in Computer Science focusing on core computing subjects and project work recognized by a KSCST award.
Government Polytechnic College, Hanagal
Diploma, Computer Science
Completed a Diploma in Computer Science covering foundational computing, programming, and technical skills supporting subsequent engineering studies.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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