I am looking for a role where I can use my communication, problem-solving, and technical support skills to create meaningful impact. I value a positive work culture, growth opportunities, and a position where I can continuously learn while contributing to customer satisfaction and business success
SNLooking for a job
Sanju NR
@sanjunr
Software Engineer | Expertise in Application-Production Support L2 | SaaS Platforms | Banking & Logistic Domain Expertise
IndiaWhat I'm looking for
I am a software engineer with over 7 years' experience supporting high-availability banking and logistics applications, focused on incident, problem, and change management.
I have delivered 24/7 production support driving 99.9% uptime, performed SQL data fixes, monitored ETL workflows, and automated recurring operational tasks with shell scripting to improve efficiency.
I have managed WebSphere deployments, Jenkins CI/CD activities, and used ServiceNow, Splunk, Dynatrace, and SiteScope for monitoring and root-cause analysis, collaborating closely with development, QA, and release teams.
I document and maintain SOPs and knowledge bases, participate in release and CCB meetings, and have been recognized with multiple awards for performance and team contributions.
Experience
Work history, roles, and key accomplishments
SL
Application Production Support L2
SLK Software Pvt Ltd
Sep 2021 - Nov 2024 (3 years 2 months)
Provided 24/7 L2 production support ensuring 99.9% application uptime across banking and enterprise systems, led SQL data fixes and ETL troubleshooting, and automated recurring tasks to improve operational efficiency.
DL
Application Production Support L1
DTDC Express Ltd
Sep 2017 - Aug 2021 (3 years 11 months)
Delivered end-to-end L1 support for web and mobile logistics platforms, monitored shipment workflows, performed SQL-driven data fixes, and maintained SLA compliance using ServiceNow and ITIL practices.
CL
Technical Support L1
Concentrix Daksh Services India Pvt Ltd
Feb 2017 - Aug 2017 (6 months)
Provided L1 technical support for Axis Bank web and mobile applications, resolved transaction and authentication issues, and maintained high customer satisfaction within SLA targets.
Education
Degrees, certifications, and relevant coursework
GT
GM Institute of Technology
Bachelor of Engineering, Computer Science
Completed a Bachelor of Engineering in Computer Science focusing on core computing subjects and project work recognized by a KSCST award.
GH
Government Polytechnic College, Hanagal
Diploma, Computer Science
Completed a Diploma in Computer Science covering foundational computing, programming, and technical skills supporting subsequent engineering studies.
GD
GM Institute of Technology, Davangere
Bachelor of Engineering, Computer Science
Activities and societies: KSCST Award for BE Project
Completed a Bachelor of Engineering in Computer Science focusing on software and systems fundamentals.
GH
Government Polytechnic College, Hangal
Diploma, Computer Science
Completed a Diploma in Computer Science covering foundational computing and engineering principles.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
800k-1400k INR
Social media
Job categories
Technical Support EngineerSite Reliability EngineerSupport EngineerCustomer SupportTechnical Support RepresentativeCustomer Support EngineerProduction Support EngineerApplication Support EngineerIncident ManagerRelease ManagerProblem ManagerETL EngineerMiddleware EngineerSenior Application Support SpecialistProduction Support SpecialistProduction Support AnalystApplication Support Analyst
Skills
SplunkDynatraceServiceNowJiraSQLMySQLBASHShell ScriptingIBM WebsphereDataStageHTMLCSSLinuxUnixWindowsConfluenceSharePointVMWareCitrixJenkinsGitPuttyAQT QueriesEnhanceGmailRoot CauseMicrosoft OfficeMicrosoft SQL ServerProduction SupportApplication SupportIncident ManagementProblem ManagementChange ManagementRelease ManagementLinux Shell ScriptingMiddleware
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