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Zeeshaan Khokhar

@zeeshaankhokhar

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ITIL® 4 Certified IT Professional with 10+ years in ITSM.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration, continuous improvement, and offers opportunities for professional growth.

I am an ITIL® 4 Certified IT Professional with over 10 years of experience specializing in IT Service Management (ITSM) and Problem Management. My career has been marked by a commitment to enhancing operational efficiency and service reliability through comprehensive documentation, process optimization, and cross-functional collaboration.

In my most recent role as a Lead Technology Services Application Maintenance / Reliability Engineer at Johnson & Johnson, I successfully created user guides and training materials, optimized operational documentation, and utilized Tableau for monitoring system health. My proactive approach in leading Problem Management meetings and facilitating post-incident reviews has significantly contributed to preventing recurring incidents and enhancing service quality.

Throughout my career, I have demonstrated my ability to manage high-priority incidents, support change and release management, and collaborate with stakeholders to drive service improvement projects. I am passionate about leveraging my expertise to foster a culture of continuous improvement and operational excellence.