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chakri reddy

@chakrireddy

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Technical Support Engineer experienced in application support, incident management, and system monitoring.

India

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What I'm looking for

I seek a hands-on support or reliability role where I can solve complex production issues, improve monitoring/automation, mentor teams, and work in a collaborative, customer-focused environment.

I am a technical support engineer with over five years of experience providing critical application system support, resolving complex technical issues, and minimizing business disruptions. I focus on rapid diagnosis, debugging, and delivering seamless customer experiences.

At Accenture I reduced ticket resolution time by 25%, improved reliability by 30% through cross-functional collaboration, and consistently met 95% of customer SLAs. I have hands-on experience with logs, SQL, Visual Studio debugging, Splunk monitoring, shell scripting, Concord data integration, JIRA, and ServiceNow.

I am committed to continuous learning and operational improvement, demonstrated by internal training at IBM and multiple awards including ACE Award, E Star of the Month, and Innovation Explorer for PL/SQL automation solutions.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

IBM

Aug 2025 - Present (1 month)

Currently in IBM resource pool undergoing internal training and skill enhancement while awaiting project allocation; completed internal learning modules and engaged in knowledge-sharing sessions.

Technical Training Knowledge Sharing Internal Tools Onboarding Documentation

Software Engineering Analyst

Accenture

Sep 2022 - Aug 2025 (2 years 11 months)

Researched logs and SQL to identify and fix issues, reduced ticket resolution time by 25% and improved reliability by 30% through debugging, monitoring and cross-functional collaboration while meeting 95% of SLAs.

Splunk SQL Visual Studio Shell Scripting Jira Incident Management Root Cause Analysis Monitoring Change Management

Software Engineering Associate

Accenture

Sep 2020 - Sep 2022 (2 years)

Provided production support and incident resolution for critical applications, resolving 90% of critical incidents within SLAs and increasing new-user competency 35% via training materials.

ServiceNow Incident Management Problem Management Pl SQL Troubleshooting User Training

Education

Degrees, certifications, and relevant coursework

GITAM Institute of Technology and Management

Bachelor of Technology, Electronics and Communications

2016 - 2020

Completed a Bachelor of Technology in Electronics and Communications from GITAM Institute of Technology and Management, focusing on core ECE subjects and practical engineering coursework.