At GoHighLevel, I support B2B SaaS customers through platform implementation, A2P messaging onboarding, workflow configuration, compliance requirements, and technical issue resolution. I manage complex cases across Product, Engineering, Support, Compliance, and Operations to remove onboarding blockers and accelerate activation.
Previously at Full Creative, I owned customer onboarding and account operations for A2P messaging services, resolving 98% of customer-reported issues within 24 hours and contributing to a 90% client retention rate. I also identified recurring technical and onboarding issues, helping reduce repeat tickets by approximately 20%.
I'm comfortable owning customer calls, prioritizing cases against SLAs, maintaining detailed CRM records, and turning customer feedback into clearer processes, documentation, and scalable operations.
