Mohammad Umer
@mohammadumer1
I onboard customers and implement GoHighLevel solutions for marketing agencies and local businesses.
PakistanWhat I'm looking for
I'm currently supporting CoachFoundation customers through onboarding calls, helping them complete forms, understand platform features, and resolve early questions.
I've also handled customer support at CoachFoundation, responding to service, membership, and technical inquiries by email while maintaining interaction records and improving support workflows. I focus on empathetic, efficient communication and clear next steps for clients.
At SkyTech, I configured GoHighLevel sub-accounts for marketing agencies and local businesses, building landing pages, funnels, and forms, managing permissions, and training clients and team members on the platform.
Experience
Work history, roles, and key accomplishments
Coach Foundation
Coach Foundation
Jan 2026 - Present (7 months)
Guided new customers through onboarding calls, assisting them in completing initial forms, understanding platform features, and resolving early-stage queries. Ensured clients clearly understand the platform and next steps for successful use.
Customer Support Representative
Coach Foundation
Jan 2024 - Present (2 years 7 months)
Responded to customer inquiries via email regarding services, memberships, and technical issues. Collaborated with internal teams to resolve issues and ensure customer satisfaction, maintaining accurate records of interactions and feedback.
GoHighLevel Implementation Specialist
SkyTech
Jan 2023 - Dec 2024 (1 year 11 months)
Set up and customized client sub-accounts in GoHighLevel for marketing agencies and local businesses. Designed landing pages, funnels, and forms, and managed user access and permissions.
Education
Degrees, certifications, and relevant coursework
Institute of Business Management
Bachelor's, Actuarial Science and Risk Management
Pursuing a Bachelor's degree in Actuarial Science and Risk Management, expected to graduate in 2027.
Cedar College
ALevels, General Studies
2023 -
Completed ALevels at Cedar College in Karachi, Pakistan.
Karachi Public School
OLevels, General Studies
2021 -
Completed OLevels at Karachi Public School in 2021.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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