Nontuthuko Mpanza
@nontuthukompanza
I drive SaaS user adoption through onboarding, support, and process optimization.
South AfricaWhat I'm looking for
I am a customer-focused professional with hands-on experience supporting SMBs and guiding 80+ new users through onboarding of a no-code SaaS platform, achieving a 96% satisfaction score and reducing onboarding time by 25% by optimizing support workflows.
I handled 300+ client accounts using Zendesk and Intercom, helped reduce customer churn by 20%, and collaborated with Sales, Product, and Support to drive user adoption and long-term value. I’m passionate about helping clients reach their goals through personalized onboarding and strategic support.
Experience
Work history, roles, and key accomplishments
Customer Success Intern
Telkom SA SOC Ltd
Jan 2021 - Jan 2023 (2 years)
Managed 300+ client accounts via Zendesk and Intercom, resolving adoption issues and reducing churn by 20% through proactive check-ins and training. Coordinated trial-user feedback with product teams to drive continuous improvement.
Education
Degrees, certifications, and relevant coursework
Explore AI Academy
Higher Certificate, Data Science
Completed a Higher Certificate in Data Science in 2024 with practical coursework in data analysis and tooling.
AAALX Africa
Certificate, Virtual Assistance
Completed a Virtual Assistant Certificate from ALX Africa in 2024 focused on remote support and productivity tools.
UZUniversity of Zululand
Bachelor of Arts, Environmental Planning and Development
Completed a Bachelor of Arts in Environmental Planning and Development with graduation in 2022.
Availability
Location
South AfricaAuthorized to work in
Job categories
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