Open to opportunities

Jeisson Rodriguez

@jeissonrodriguez

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Customer Support and Onboarding Specialist with 4+ years supporting Stripe fintech integrations.

Colombia

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What I'm looking for

I’m looking for a fintech customer-facing role where I can lead onboarding and technical troubleshooting, strengthen product adoption through training, and support payment flows with fraud/dispute focus—within a collaborative team that values accuracy and customer outcomes.

I’m a Customer Support and Onboarding Specialist with 4+ years supporting Stripe’s fintech ecosystem, focused on helping teams integrate smoothly and succeed after launch. I’m known for high accuracy, strong cross-functional coordination, and delivering exceptional customer experiences through clear, technical guidance.

In my Compliance y transaction monitoring specialist role at Horatio (Oct 2025 – Current), I review and verify onboarding documentation to ensure KYC/AML compliance and internal policy adherence. I monitor customer transactions to identify suspicious activity and fraud patterns, investigate flagged accounts, and escalate high-risk cases when needed—working closely with risk, compliance, and fraud teams to protect platform integrity.

Previously, as an Onboarding Specialist (Jan 2025 – Oct 2025), I led end-to-end onboarding for SMB, mid-market, and enterprise clients adopting Stripe. I delivered technical workshops covering Stripe Dashboard, reporting (Sigma), fraud prevention, dispute management, and payment flows; guided users through API, plugins, and no-code integration paths; and managed onboarding milestones through Lumos and ServiceNow to improve time-to-first-transaction.

Experience

Work history, roles, and key accomplishments

Current

Compliance & Monitoring Specialist

Current

Teleperformance

Oct 2025 - Present (8 months)

Reviewed and verified onboarding documentation to ensure KYC/AML compliance with internal policies. Monitored customer transactions for suspicious activity and conducted investigations on flagged accounts, escalating high-risk cases when needed.

KYC AML Transaction Monitoring Fraud Investigation Compliance Review Case Management

Stripe Onboarding Specialist

Teleperformance

Jan 2025 - Oct 2025 (9 months)

Led end-to-end onboarding for SMB, mid-market, and enterprise clients adopting Stripe as a payment processor. Delivered technical workshops and guided integrations through API and no-code paths while managing onboarding milestones in Lumos and ServiceNow to improve time-to-first-transaction.

Reporting With Sigma Fraud Prevention ServiceNow No Code Integration

Escalation Agent

Teleperformance

Jul 2024 - Jan 2025 (6 months)

Handled urgent, high-impact customer escalations requiring advanced investigation and end-to-end resolution. Coordinated with fraud, risk, payouts, and engineering teams to reduce repeated escalations.

Customer Escalation Cross Functional Collaboration Root Cause Analysis

Training Support Agent

Teleperformance

Jun 2023 - Jul 2024 (1 year 1 month)

Provided real-time support to frontline agents via live chat and calls. Delivered guidance on Stripe processes, payment flows, and verification policies, improving team accuracy and reducing handling time.

Knowledge Sharing Live Chat Support Stripe Processes

Customer Support Agent

Teleperformance

Dec 2021 - Jun 2023 (1 year 6 months)

Supported users across multiple Stripe products including Payments, Connect, Billing, and Sigma. Assisted with merchant verification and tax documentation, troubleshot complex payment flows and disputes, and guided clients through dashboard setup and integration troubleshooting.

Stripe Stripe Billing

Education

Degrees, certifications, and relevant coursework

American School Way

English C1+ Certification, English Language

2017 - 2020

Activities and societies: Professional English proficiency (C1+).

Earned an English C1+ certification at American School Way between 2017 and 2020.

Santa Librada IED

High School Diploma, High School

2014 - 2020

Activities and societies: KYC/KYB verification and tax documentation (W8, W9, 1099-K).

Completed high-school education at Santa Librada IED from 2014 to 2020, including training related to KYC/KYB verification and tax documentation (W8, W9, 1099-K).