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Haroon Iftikhar

@harooniftikhar

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SaaS onboarding and customer success specialist driving high adoption and CSAT.

Luxembourg

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What I'm looking for

I seek a customer-focused SaaS role where I can lead onboarding and implementation, collaborate cross-functionally, and drive high adoption and retention.

I am a results-driven SaaS Onboarding & Customer Support Specialist with over five years' experience supporting EU, UK, and North American markets. I specialize in onboarding, system implementation, and customer success for field service and scheduling platforms, consistently achieving 95%+ onboarding success rates and CSAT/NPS above 90.

I have delivered full-cycle onboarding, configuration, and migration for FSM and enterprise clients, resolved escalations within SLA timelines, and reduced response times through efficient ticket and escalation management. I partner closely with product, engineering, and customer success teams to improve platform usability, retention, and operational workflows.

I bring strong analytical thinking, KPI-driven execution, multilingual communication, and hands-on experience with Salesforce, HubSpot, Zendesk, Joblogic, Aladtec, TCP and Office 365 to accelerate customer time-to-value and long-term adoption.