Juan Garcia

I’m a customer onboarding and implementation professional with 3+ years leading B2B SaaS clients from implementation through active adoption. I own end-to-end onboarding as a structured project—defining timelines, milestones, and go-live targets while coordinating product, support, and technical teams toward a clean launch.

In my current role, I serve as the primary point of contact for 20+ accounts per month, guiding each from onboarding through early, active product use. I maintain an 89% retention rate and 94–95% satisfaction scores by driving fast time-to-value and early adoption, while proactively identifying churn risk through account health monitoring.

I also turn customer feedback into measurable process improvements by escalating issues as a liaison between customers and product/support teams. I deliver bilingual (English/Spanish) training and documentation, with hands-on use of HubSpot, Salesforce (basic), Zendesk, and Excel to support self-service and faster ramp-up.