Erick Alan Sanchez Ayala

I've improved customer onboarding, adoption, and retention across SaaS, fintech, and B2B/B2C environments. At Welbecare, I designed onboarding educational materials in Notion and maintained CSAT above 95% by improving communication flows and customer guidance.

At Top Doctors, I increased customer retention by approximately 20% through onboarding strategies, educational content, and virtual sessions that accelerated platform adoption for healthcare professionals. I also managed regional accounts in Chile and Argentina, improving customer journeys and coordinating digital content that increased professional-profile organic visibility by approximately 20%.

At Atento/Teknei on the Telefónica Movistar project, I managed B2B accounts and external partners, coordinated stakeholder activities, and improved national cash flow by approximately 15% through the audit and regularization of 200 inflation-adjusted contracts.

I've also supported post-sale onboarding, account recovery, and customer reactivation at PayJoy. I use Salesforce, HubSpot, Zendesk, Notion, and customer education to identify pain points, reduce friction, and help customers get value from digital products.