lucy wangari
@lucywangari2
Customer Support & Onboarding Specialist at Freelance, guiding clients through setup, training, and issue resolution.
KenyaWhat I'm looking for
As a Freelance Customer Support & Onboarding Specialist, I guide new clients through account setup, configuration, and training via Zoom and email. I conduct one-on-one onboarding calls and create simple setup guides and FAQs.
I resolve setup issues by coordinating with technical teams, and I’ve managed 10+ client portfolios without direct supervision. My onboarding manager assessment score was 5/5.
Earlier, I handled daily sales, inventory, and customer inquiries as a Shop Attendant & Customer Service professional, and taught students as a Private Teacher / Tutor. I’m available for remote, full-time work on US time zones, including weekends and US holidays.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support & Onboarding Specialist
Self Employed
Jan 2024 - Present (2 years 9 months)
Guided new clients through account setup, configuration, and training via Zoom and email. Conducted 1-on-1 onboarding calls, created setup guides and FAQs, and resolved issues with technical teams.
Shop Attendant & Customer Service
Self Employed
Jan 2021 - Dec 2023 (2 years 11 months)
Managed daily sales, inventory, and customer inquiries. Provided excellent customer service to 50+ customers daily, handling complaints and building loyalty.
Private Teacher / Tutor
Self Employed
Jan 2020 - Dec 2022 (2 years 11 months)
Taught students, prepared lesson plans, and explained concepts clearly and patiently. Developed strong communication and training skills applicable to customer onboarding.
Education
Degrees, certifications, and relevant coursework
University, Kenya
Bachelor's Degree
Pursued a bachelor's degree at a university in Kenya.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
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