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Growth strategist specializing in affiliate marketing, CRM analytics, and customer lifecycle optimization.
Experience
Phone Creator Strategy
TikTok Shop
Aug 2021 - Present (4 years 3 months)
CRM Manager
Zalora
Jan 2023 - Aug 2023 (7 months)
Assistant Manager - Demand Operations
Grab
Aug 2019 - Mar 2021 (1 year 7 months)
Customer Lifecycle Management Campaign Specialist
OLX Group
Aug 2019 - Mar 2021 (1 year 7 months)
Senior Associate - CRM Lead
Lazada Group
Jul 2017 - Aug 2019 (2 years 1 month)
Proactive customer service manager with strong analytical skills.
Experience
Customer Service Manager
Gloratech Limited
Oct 2020 - Present (5 years 1 month)
Customer Service Representative
Infinix Phone Shop Embu
Nov 2017 - Present (8 years)
MZDynamic Sales Manager with a proven track record in business development.
Experience
Sales Manager
Zahid Motors
Mar 2022 - Present (3 years 8 months)
Sales and Marketing Assistant
IBEX Global - The Resource Group
Aug 2020 - Mar 2022 (1 year 7 months)
Experienced customer service strategist driving retention and revenue growth.
Experience
Customer Service Officer
Vaniti Lagos
Mar 2025 - Sep 2025 (6 months)
Customer Service Representative
Plan A Fits
Jan 2025 - Mar 2025 (2 months)
Sales Representative
Keystyle Group
Jan 2024 - Dec 2024 (11 months)
CRM and retention marketing specialist driving lifecycle growth and customer loyalty through data-driven omnichannel strategies.
Experience
Virtual Assistant
The Virtual Geek
Apr 2021 - Dec 2021 (8 months)
Sales And Marketing Intern
Hotel EnglishPoint
Jun 2017 - Oct 2017 (4 months)
Intern
Kempinski Hotels
Apr 2016 - Sep 2016 (5 months)
DICustomer care enthusiast with 5 years of experience.
Experience
Customer Service Representative
Teleperformance
Jul 2021 - Present (4 years 4 months)
Customer Service Representative
Oplay Kenya Limited
Jun 2017 - Dec 2019 (2 years 6 months)
Brand Ambassador
Trueblaq Limited
AO
Portugal15k-18k EUR
I am an experienced reservations and administrative specialist.
Experience
Administrative
True Spirit / Mountain Expeditions
Jan 2024 - Present (1 year 10 months)
Reservations Agent
BDData-driven CRM & lifecycle marketing manager delivering measurable growth and retention.
Experience
CLCRM Manager
CleverTap
Aug 2024 - Oct 2025 (1 year 2 months)
GUAssociate Manager - Product Marketing
Gupshup
Nov 2022 - Feb 2024 (1 year 3 months)
IXAssistant Manager - Growth & Retention
Ixigo
SRBilingual customer support professional with a focus on service excellence.
Experience
Sales Associate
Pet Valu
Jan 2024 - Present (1 year 10 months)
Assistant Manager
Mr. Gas
Jan 2022 - Present (3 years 10 months)
Cashier
SKExperienced Senior Strategic Customer Success Manager driving client satisfaction.
Experience
Strategic Customer Success Manager
TimeClock Plus (TCP) Software
Jul 2024 - Present (1 year 4 months)
Enterprise Customer Success Manager
TimeClock Plus (TCP) Software
Jul 2023 - Present (2 years 4 months)
PT
France40k-80k USD
Customer Success Professional | Driving Adoption, Retention & Growth | Ex-Account Manager @Louis Vuitton @Cartier
Experience
Customer Success Manager
Waypoint AI
Dec 2024 - Nov 2025 (11 months)
Client Expert
RCResult-driven Customer Relationship Manager with proven client engagement skills.
Experience
Customer Relationship Manager
Superset
Mar 2023 - Nov 2024 (1 year 8 months)
Social Media Manager
Azlan Designs
Jan 2022 - Jan 2023 (1 year)
Social Media Executive
Flickstree
Jan 2020 - Nov 2021 (1 year 10 months)
Accomplished Customer Experience & Sales Strategist driving engagement and growth.
Experience
Customer Service Executive
MemoryTech
Aug 2023 - Jan 2024 (5 months)
Administrative Assistant
Cancer Research UK
Dec 2022 - Jan 2024 (1 year 1 month)
Sales Development Representative
BlackstormRealty
Oct 2023 - Nov 2023 (1 month)
ERSenior Product Leader with expertise in customer-centric innovation.
Experience
Senior Product Manager
IU Group
Jan 2024 - Present (1 year 10 months)
Android Global App Lead
Farfetch
Jan 2022 - Jan 2024 (2 years)
Loyalty & Private Client Product Manager
Farfetch
TBResults-driven omni-channel marketer with 14+ years in digital marketing.
Experience
Head of Lifecycle
Prismfly
Jan 2023 - Present (2 years 10 months)
Senior Marketing Automation Manager
IROCKER
Jan 2022 - Dec 2023 (1 year 11 months)
Marketing Automation Manager
Arthur J. Gallagher & Co.
MCDedicated professional with five years of exemplary customer service experience.
Experience
Pro Account Sales Associate
The Home Depot
Apr 2024 - Present (1 year 7 months)
Office Coordinator
Openworks
Oct 2023 - Present (2 years 1 month)
Shift Lead
iGaming operations and CRM leader focused on player retention and product launches.
Experience
Operations & CRM Lead
Independent / Contract Roles
Jan 2021 - Present (4 years 10 months)
Product & CRM Manager
Cloudbet
Jan 2020 - Jan 2021 (1 year)
Operations Analyst
FortuneJack
Jan 2019 - Jan 2020 (1 year)
PKDriven marketing professional
Experience
E-Commerce Executive
Diageo- East Africa
Jul 2022 - Present (3 years 4 months)
Digital Marketing Strategist
Agricycle Global
Sep 2020 - Jun 2022 (1 year 9 months)
Growth Marketing Specialist
Interactive Marketing Communications
OSHard-working professional experienced in consultative sales and customer loyalty.
Experience
FIMarketer
15Five
Aug 2024 - Mar 2025 (7 months)
Marketer
Itel Distributor
Aug 2024 - Nov 2024 (3 months)
Manager/Marketer
Chet's Cosmetics
Jan 2017 - Dec 2021 (4 years 11 months)
Dedicated professional with extensive experience in customer service.
Experience
Channel Support (Team Affinity and Team Harmony)
Comcast
Nov 2015 - Present (10 years)
Sales Director
Reach Media Network
Aug 2014 - Nov 2015 (1 year 3 months)
Front Desk Representative
Residency Hotel
Jan 2023 - Dec 2024 (1 year 11 months)
Customer Service Representative
Neutriherbs Nigeria Limited
Jan 2021 - Dec 2022 (1 year 11 months)
Aug 2015 - Jun 2017 (1 year 10 months)
Data Collector
Tifa Research
May 2017 - May 2017 (0 months)
Customer Care Representative
Horizon Contact Centers
Aug 2016 - May 2017 (9 months)
MEFTT
Aug 2023 - Jan 2024 (5 months)
TMHuman Resources Coordinator
The Langley Hotel & Spa, by Marriott
Apr 2022 - Aug 2023 (1 year 4 months)
Reservations Agent
The Castle Hotel Windsor
Jan 2016 - Feb 2018 (2 years 1 month)
Receptionist
Mercure Windsor
Aug 2014 - Dec 2015 (1 year 4 months)
Dec 2017 - Sep 2022 (4 years 9 months)
YUAssociate: Customer Experience
Yumist
Jun 2017 - Oct 2017 (4 months)
ZOCustomer Chat Support Executive
Zomato
Oct 2016 - Jan 2017 (3 months)
Couche-Tard
Jan 2021 - Present (4 years 10 months)
Customer Success Manager (Commercial Segment)
Motive (Formerly KeepTruckin)
Jan 2022 - Present (3 years 10 months)
Training & Onboarding Specialist (Client Success)
RepairDesk - POS Software
Apr 2021 - Present (4 years 7 months)
Customer Support Executive
RepairDesk - POS Software
Oct 2020 - Present (5 years 1 month)
Cartier
Sep 2022 - Dec 2024 (2 years 3 months)
LVClient Expert
Louis Vuitton
Feb 2019 - Sep 2022 (3 years 7 months)
Editorial and Publishing Intern
Ithaka Travels
Jun 2019 - Nov 2019 (5 months)
Telephone Fundraiser
NTT Fundraising
Sep 2023 - Nov 2023 (2 months)
Customer Service Representative
AdamJee Mart Textiles
Sep 2020 - Nov 2022 (2 years 2 months)
Jan 2021 - Jan 2023 (2 years)
Lead Product Manager
Kantar
Apr 2019 - Feb 2020 (10 months)
Product & Project Manager
BIT, Sonae MC
Apr 2017 - Mar 2019 (1 year 11 months)
Jan 2020 - Dec 2022 (2 years 11 months)
Senior Brand Manager
Arthur J. Gallagher & Co.
Jan 2018 - Dec 2020 (2 years 11 months)
Fiesta
May 2022 - Present (3 years 6 months)
Assistant Manager
CVS Health
Apr 2022 - Present (3 years 7 months)
Shift Supervisor
Duke Energy
Apr 2021 - Present (4 years 7 months)
Jan 2019 - Aug 2020 (1 year 7 months)
Laboratory Male
INEC Staff Clinic
Feb 2021 - Jun 2021 (4 months)
