Mmesoma Cynthia
@mmesomacynthia
Experienced customer service strategist driving retention and revenue growth.
NigeriaWhat I'm looking for
I am an experienced customer service and operations strategist with 4+ years delivering high-impact support across reservations, front desk, e-commerce order management, and sales. I consistently improve customer satisfaction, streamline processes, and increase revenue—examples include raising table booking conversions by 25%, achieving 95%+ satisfaction ratings, and building a 500+ client database to boost repeat bookings.
I combine strong technical competence in Microsoft Office, Outlook, WordPress/CMS, CRM/data entry and inventory updates with exceptional communication, problem-solving and team leadership skills. I design and implement customer-centric initiatives—CRM rollouts, loyalty programs, training, upselling strategies—that reduce complaint resolution time, increase average order value, and drive measurable business results.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Vaniti Lagos
Mar 2025 - Sep 2025 (6 months)
Managed reservations and customer service across digital platforms, increasing table booking conversion by 25% and improving customer retention by 18% through systematic follow-ups and upselling.
Customer Service Representative
Plan A Fits
Jan 2025 - Mar 2025 (2 months)
Delivered online customer service and order management, processing 200+ orders monthly with 99% accuracy and boosting average order value by 18% via upselling.
Sales Representative
Keystyle Group
Jan 2024 - Dec 2024 (11 months)
Advised customers on products and promotions, reduced complaints by 40% via a new call script and maintained customer loyalty through high-quality interactions.
Front Desk Representative
Residency Hotel
Jan 2023 - Dec 2024 (1 year 11 months)
Managed front desk team and implemented CRM and loyalty programs, contributing to a 10% increase in bookings and 20% rise in repeat stays.
Customer Service Representative
Neutriherbs Nigeria Limited
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained key customer relationships and CRM data, driving a 20% increase in retention and implementing promotional and incentive programs that raised sales by 15%.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Social Sciences, Sociology and Anthropology
Completed a Bachelor of Social Sciences in Sociology and Anthropology, focusing on social research and cultural studies.
Availability
Location
NigeriaAuthorized to work in
Job categories
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