MCMcKinzi Cooper
@mckinzicooper
Dedicated professional with five years of exemplary customer service experience.
United StatesWhat I'm looking for
I am a dedicated and results-driven professional with five years of exemplary customer service experience across three reputable companies. My career has been marked by a proven track record of making significant impacts through strategic initiatives, fostering client satisfaction, and enhancing overall operational efficiency.
In my most recent role as a Pro Account Sales Associate at Home Depot, I focused on building relationships and selling products to professional customers, providing excellent customer service and deep product knowledge. My previous experiences include roles at CVS Health, where I developed a proactive outreach strategy that led to a 15% decrease in customer complaints, and at Walgreens, where I initiated a customer loyalty program that increased retention by 25%.
I am passionate about creating positive customer experiences and driving team performance. My ability to lead teams, manage operations, and implement effective strategies has consistently resulted in improved service quality and client satisfaction.
Experience
Work history, roles, and key accomplishments
Pro Account Sales Associate
The Home Depot
Apr 2024 - Present (1 year 2 months)
Focused on building relationships and selling products to professional customers, providing excellent customer service and deep product knowledge. Actively sought new business opportunities within a retail setting, specializing in specific industry or product categories.
Office Coordinator
Openworks
Oct 2023 - Present (1 year 8 months)
Coordinated office activities and operations to ensure efficiency and compliance with company policies. Supervised administrative staff, dividing responsibilities to ensure performance, and managed office supplies.
Shift Lead
Fiesta
May 2022 - Present (3 years 1 month)
Supervised and coordinated team activities during assigned shifts, ensuring adherence to company policies and procedures. Provided training and guidance to team members, oversaw daily operations, and managed inventory.
Assistant Manager
CVS Health
Apr 2022 - Present (3 years 2 months)
Developed and implemented a proactive outreach strategy, resulting in a 15% decrease in customer complaints and a 20% increase in positive feedback. Established and maintained strong client relationships, contributing to 10% growth in client referrals, and played a key role in developing training materials.
Shift Supervisor
Duke Energy
Apr 2021 - Present (4 years 2 months)
Directed and led the team during assigned shifts, ensuring smooth operations and compliance with company standards. Supervised and trained employees, addressed customer issues, and managed inventory levels.
Customer Service Associate
Walgreens
Dec 2019 - Present (5 years 6 months)
Initiated and led a customer loyalty program, resulting in a 25% increase in customer retention and repeat business. Collaborated with the product development team to convey customer feedback, leading to the implementation of key features. Recognized for consistently exceeding performance targets and received the “Employee of the Quarter” award twice.
Customer Service Representative
Pizza Hut
Jun 2017 - Present (8 years)
Spearheaded the implementation of a customer feedback system, resulting in a 20% increase in overall customer satisfaction within six months. Streamlined communication channels between departments, reducing resolution time for customer inquiries by 15%. Conducted in-depth training sessions for new hires, contributing to a 30% improvement in team productivity.
Education
Degrees, certifications, and relevant coursework
Westbury Senior High School
High School Diploma, General Studies
Obtained a high school diploma from Westbury Senior High School in 2019. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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