SRshi ro
@shiro
Bilingual customer support professional with a focus on service excellence.
CanadaWhat I'm looking for
I'm a bilingual and customer-focused support professional with over 2.5 years of experience in high-volume customer-facing roles. My journey has equipped me with a proven track record in resolving issues, managing operations, and ensuring customer loyalty. I thrive in remote environments, supported by reliable internet and a quiet workspace, allowing me to be available 24/7 for my clients.
In my current role as a Sales Associate at Pet Valu, I assist customers with personalized product recommendations and support upselling initiatives. Previously, as an Assistant Manager at Mr. Gas, I supervised daily operations and led a team of over eight employees, ensuring service excellence and maintaining loss prevention standards. My experience as a Cashier at Couche-Tard further honed my skills in providing efficient and friendly service in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Sales Associate
Pet Valu
Jan 2024 - Present (1 year 6 months)
Assisted customers with personalized product recommendations and special orders, supporting upselling initiatives and driving loyalty program enrollment. Maintained a clean, well-stocked store environment to enhance the shopping experience.
Assistant Manager
Mr. Gas
Jan 2022 - Present (3 years 6 months)
Supervised daily operations including inventory management, cash handling, deposits, and scheduling for a team of 8+ employees. Led training initiatives to ensure service excellence and resolved customer concerns while maintaining loss prevention standards.
Cashier
Couche-Tard
Jan 2021 - Present (4 years 6 months)
Provided efficient and friendly checkout service in a fast-paced setting, handling opening and closing duties including cash reconciliation. Assisted with stock rotation and inventory management to maintain store efficiency.
Education
Degrees, certifications, and relevant coursework
LCLa Cité Collégiale
Diploma, Technicien des Systèmes Informatiques
2020 - 2024
Completed a comprehensive program focusing on computer systems. Gained expertise in various aspects of information technology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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