shi ro

I'm a bilingual and customer-focused support professional with over 2.5 years of experience in high-volume customer-facing roles. My journey has equipped me with a proven track record in resolving issues, managing operations, and ensuring customer loyalty. I thrive in remote environments, supported by reliable internet and a quiet workspace, allowing me to be available 24/7 for my clients.

In my current role as a Sales Associate at Pet Valu, I assist customers with personalized product recommendations and support upselling initiatives. Previously, as an Assistant Manager at Mr. Gas, I supervised daily operations and led a team of over eight employees, ensuring service excellence and maintaining loss prevention standards. My experience as a Cashier at Couche-Tard further honed my skills in providing efficient and friendly service in fast-paced settings.