Jason Hedlund
@jasonhedlund
Dedicated professional with extensive experience in customer service.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and project management. My strong analytical and problem-solving skills, combined with expert communication abilities, allow me to build strong relationships with all stakeholders. I have a growth mindset and am committed to contributing and collaborating effectively to achieve organizational goals.
Currently, I work at Comcast as part of the Channel Support team, where I have successfully led initiatives to enhance employee engagement and job satisfaction. My role involves promoting customer loyalty and retention while collaborating with various internal stakeholders to align sales strategies with company objectives. I take pride in representing Comcast positively and professionally while engaging with both customers and colleagues.
Previously, I served as the Sales Director at Reach Media Network, where I created proposals and presentations for a new company. My strategic planning and direct support to outbound sales representatives helped exceed company goals. I am eager to continue growing with a company that values collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Channel Support (Team Affinity and Team Harmony)
Comcast
Nov 2015 - Present (9 years 8 months)
Led initiatives to enhance employee engagement and job satisfaction as Team ENPS Champion. Successfully promoted across roles in Channel Support, specializing in Customer Loyalty, Retention, and Repair.
Sales Director
Reach Media Network
Aug 2014 - Nov 2015 (1 year 3 months)
Created successful proposals, work orders, presentations, invoicing, and social media presence for a brand new company. Strategized, planned, and provided direct support to 6-8 outbound sales representatives.
Education
Degrees, certifications, and relevant coursework
Normandale Community College
General Studies, General Studies
Pursued coursework in General Studies, focusing on foundational academic subjects. Developed a broad understanding across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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