rtr siddhi chandra

I am a Customer Relationship Manager with over 5.8 years of experience in enhancing client engagement and driving product adoption in dynamic environments. My career has been marked by a proven track record of reducing customer churn by 20% through strategic relationship management and implementing scalable customer success strategies that maintain high Net Promoter Scores (NPS). I thrive in cross-functional collaborations, particularly within SaaS and digital marketing sectors, where I have successfully optimized workflows and minimized recurring client issues.

At Superset, I managed a strategic portfolio of over 60 enterprise accounts, contributing to 20% of the Annual Recurring Revenue (ARR). I developed comprehensive customer success documentation that reduced support escalations by 50% and built training materials that increased platform usage by 50%. My previous roles as a Social Media Manager and Executive have further honed my skills in driving engagement and revenue growth through targeted campaigns and data-driven insights.