Sherbano Khanzada

Cultivated and maintained strong, long-term relationships with key stakeholders, ensuring alignment with their strategic objectives and fostering trust. Partnered with clients to identify their business goals and challenges, developing customized success plans to help achieve their desired outcomes.

Nurtured and established relationships with key customers, decision-makers, and important stakeholders to enable quality solution planning, delivery execution and governance of the projects. Successfully converted over 80 accounts to long-term contract agreements and consistently maintained a net retention rate (NRR) of 108.5%.

Served as the dedicated relationship owner for over 130 Commercial segment accounts, accountable for accounts accumulating to $2.5M ARR. Consistently achieved over $65k in expansions quarterly and maintained above 100% completion of set KPIs for the CSM role.

Successfully onboarded over 100 clients, ensuring seamless integration and adoption of the company’s products/services, resulting in a 90% first-month satisfaction rate. Upgraded 85% of customers under my portfolio by up-selling and upgrading account packages.

Managed over 60 inbound and outbound calls, emails, and chats daily, including corporate clients. Managed and resolved up to 50 customer tickets daily, reducing average resolution time by 30% through efficient troubleshooting and effective communication.

Handled over 100 calls daily for the Western Union Campaign, including signing up new customers, retrieving customer data, and presenting relevant product information. Provided exceptional support to a diverse customer base, resolving inquiries and issues via phone with a 95% satisfaction rate.

Wrote targeted content for higher SEO ranking for over 20 websites and created a new series of articles highlighting how products' consumers employ web development services. Delivered 100% unique content with less than 3% plagiarism, ensuring error-free writing.

Assisted customers with account inquiries and provided information on banking products. Supported account management by opening, closing, and maintaining consumer bank accounts.

Structured and carried out a field research on brand perceptions and presented innovative ideas for CokeFest’18 to the Board of Directors. Planned strategies for Coke Studio Explorer ‘18 advertisement to maximize outreach and cultural unification.

Worked with experienced professionals on analyzing annual reports of educational institutions. Visited public schools to carry out creative activities for pre-middle schoolers, improving conditions of local educational institutions economically.

Grade: Cum Laude

Activities and societies: External Communications Volunteer at GrammarFest ’17, Director Fashion At GrammarFest’18, Event Coordinator at ParaKnight Olympics ‘18, Actively participated in the Debating and Dramatics Society, Marketing volunteer at LGS Model United Nations ’15, Director Socials at LGS Model United Nations ’16.

Graduated with Cum Laude honors, focusing on the interdisciplinary fields of psychology and sociology. Gained a comprehensive understanding of human behavior, social structures, and research methodologies.