Rimsha Aslam

Designed a CRM training program that improved new hire onboarding efficiency by 50%. Achieved a 95% customer satisfaction rate, reducing response times by 30%. Worked in a SaaS-driven customer service environment, handling multi-channel support and implementing software-based solutions for client needs.

Composed fundraising events that increased donor participation by 40%, surpassing campaign targets. Led an initiative to digitise administrative processes, reducing manual workload by 30%. Ensured financial accuracy in donations processing, cutting reporting errors by 30%.

Raised over £1,000 in donor contributions within three months, exceeding the fundraising target by 15%. Developed data-driven fundraising scripts, increasing donor pledges by 10% and retention rates by 20%. Implemented a personalised donor follow-up system, leading to a 25% increase in repeat donations.

Exceeded lead conversion KPIs by 30% through targeted outreach and customer profiling. Played a key role in increasing revenue by 20% by generating high-quality sales leads within a month. Collaborated with marketing to refine sales scripts, increasing client acquisition by 35%.

Elevated customer satisfaction scores by 15% over enhanced engagement and service personalisation. Designed and launched a loyalty program that increased repeat purchases by 25%, boosting revenue. Handled complex customer issues, achieving a 95% first-contact resolution rate.

Grade: Expected Merit

Designed a precision nutrition protocol for cognitive decline, incorporating AI-driven dietary assessments and metabolic biomarker tracking, leading to a 15% improvement in patient outcomes.

Grade: 2:1

Created a gut microbiome diagnostic tool using next-generation sequencing (NGS), leading to a 20% improvement in detection accuracy for digestive disorders.