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HTDynamic team lead with expertise in customer experience and relations.
Experience
Team Lead - Customer Support Leadership
Pixako Technologies
Jul 2024 - Present (1 year 4 months)
Customer Experience Specialist
Pixako Technologies
Apr 2023 - Present (2 years 7 months)
HR Office
Abacus Consulting
Jul 2022 - Present (3 years 4 months)
Customer Service Representative
Abacus Consulting
Nov 2021 - Present (4 years)
WCStrategic Senior Customer Success Manager driving revenue growth and customer retention.
Experience
LOSenior Customer Success Manager
LocusLogisticsOptimisation
Aug 2023 - Present (2 years 3 months)
WECustomer Success Manager
WebEngage
Nov 2022 - Aug 2023 (9 months)
I am an experienced customer service professional boosting retention and satisfaction through strategic communication and dispatch.
Experience
MFRouter/Dispatch
Mattress Firm
Jun 2023 - Present (2 years 5 months)
SPRetention
Spectrum
Mar 2021 - May 2023 (2 years 2 months)
Dispatcher
Urgently
CKMarketing & Communications consultant
Experience
Regional Marketing Director
Gastronomica
Sep 2023 - Present (2 years 2 months)
Group Sales & Marketing Director
Aura Group
Jan 2023 - Sep 2023 (8 months)
Group Marketing & Communication Head
The Blue Group
Analytical data analyst with expertise in portfolio and rewards analytics.
Experience
Senior Manager - BTL & Hyper-personalisation
SBI Card and Payment Services Ltd.
Dec 2024 - Present (11 months)
Senior Manager - Rewards Analytics and Automation
SBI Card and Payment Services Ltd.
Jan 2023 - Dec 2024 (1 year 11 months)
DBRetention marketing specialist with a proven track record of growth.
Experience
Retention Marketing Manager
Darkroom Agency
Oct 2023 - Nov 2024 (1 year 1 month)
Email & SMS Marketing Manager
Top Growth Marketing
Nov 2022 - Oct 2023 (11 months)
CCEnthusiastic sales professional with a passion for property sales.
Experience
Freelance Sales & Lead Generation
Self Employed
Jan 2023 - Present (2 years 10 months)
Customer Service Representative
KJJ Company
Feb 2021 - Jan 2023 (1 year 11 months)
SSDetail-oriented contracts administrator with expertise in property management.
Experience
Executive Assistant / Property Manager
Worldwide Care Group
Oct 2022 - Present (3 years 1 month)
Client Engagement & Brand Growth Specialist
Wewhiten
Jan 2023 - Jan 2024 (1 year)
Community Assistant Property Manager
PYCRM and e‑commerce leader driving retention, automation, and customer experience for retail and travel businesses.
Experience
Business Consultant - CRM & E-commerce
Renu Oberoi Luxury Jewelry
Jan 2025 - May 2025 (4 months)
Assistant Manager - CRM & Digital Inside Sales
Museum of Solutions
Sep 2024 - Jan 2025 (4 months)
Assistant Manager - Customer Service & E-Commerce
FECustomer Success Manager focused on client engagement and retention strategies.
Experience
Customer Success Manager
Imprimo
Apr 2023 - Present (2 years 7 months)
Pro Bono Consultant
180 Degrees Consulting
Jan 2021 - Apr 2023 (2 years 3 months)
Customer Experience and Growth Associate
NMExperienced Customer Care Manager with a focus on team growth.
Experience
Customer Care Manager
EastWay Services
Jan 2022 - Present (3 years 10 months)
Global Customer Care Manager
ACI Worldwide Ltd
Jan 2003 - Dec 2022 (19 years 11 months)
Technical Analyst / Team Lead Customer Care
Cap Gemini Ernst & Young
TTExperienced Product Owner with a strong background in customer value management.
Experience
Product Owner
Birbank Biznes
Dec 2024 - Present (11 months)
Product Owner
Kapital Bank OJSC
Apr 2021 - Present (4 years 7 months)
CVM Chapter Lead
Dedicated customer retention specialist with extensive call center experience.
Experience
Retentions Inbound/Outbound
Vodacom
Jun 2018 - Present (7 years 5 months)
Retentions Consultant
Glocell PTY
Jan 2016 - Dec 2017 (1 year 11 months)
Retentions Agent (Outbound & Inbound)
Altech Autopage Cellular
Sep 2013 - Mar 2016 (2 years 6 months)
Experienced CRM leader specializing in customer engagement and retention.
Experience
Head of CRM
Creoate
Jan 2024 - Present (1 year 10 months)
Global Engagement Director
GoHenry
Sep 2022 - Aug 2023 (11 months)
Global Head of Engagement
GoHenry
Apr 2021 - Sep 2022 (1 year 5 months)
YGDynamic customer service professional
Experience
Senior Customer Care Professional
American Express
Nov 2022 - Present (3 years)
Associate II – Customer Service Specialist
Concentrix Daksh Services India Private Limited
Apr 2021 - Nov 2022 (1 year 7 months)
Associate I – Customer Service Representative
Customer service retention and creative consultant driving loyalty through data-driven engagement.
Experience
Customer Service Retention Consultant
Self Employed
Feb 2024 - Jun 2024 (4 months)
Digital Campaign Manager
Fayetteville Observer
Mar 2014 - Dec 2022 (8 years 9 months)
Customer-focused digital marketing strategist with over a decade of experience.
Experience
Senior Manager, Marketing - Digital CRM
Verizon Communications
Jan 2011 - Dec 2024 (13 years 11 months)
Direct Marketing Consultant
AT&T
Jan 2009 - Dec 2011 (2 years 11 months)
Manager - National Sponsorships/Olympic Marketing
Delta Air Lines
RSI am a Customer Success Manager. For stakeholders: I demystify technology, and ensure retention.
Experience
Customer Success Manager
Lotus Technologies
Mar 2018 - Present (7 years 8 months)
Bilingual customer service and technical support professional focused on problem-solving.
Experience
Customer Care Representative
Synchrony Financial
Mar 2023 - Present (2 years 8 months)
Drop Trailer Account Representative
TQL
May 2022 - Mar 2023 (10 months)
ATLoyalty and Retention Specialist
AECustomer-centric leader with 15+ years in customer success.
Experience
Head of Customer Success
Comfortzen Community
Oct 2021 - Present (4 years 1 month)
Senior Executive Assistant
Private Client
Oct 2021 - Present (4 years 1 month)
Head of Customer Success
Senior Customer Success Manager
StylumiaIntelligenceTechnologies
Feb 2020 - Nov 2022 (2 years 9 months)
SWRetail Sales Advisor
SwatchGroup
Dec 2018 - Nov 2019 (11 months)
MUKey Account Manager
MUSTGarmentsCorporationLtd.
Aug 2015 - May 2018 (2 years 9 months)
Apr 2020 - Feb 2021 (10 months)
KSCustomer Service
Kelly Services
Jul 2019 - Apr 2020 (9 months)
WARemodeling Associate / Customer Service
Walmart
Apr 2018 - Jan 2019 (9 months)
Jan 2020 - Jan 2023 (3 years)
Head of Marketing
Harvey Nichols
Mar 2019 - Jan 2020 (10 months)
Marketing & Communications Director
Marzooq Shamlan Holding
Apr 2017 - Jan 2019 (1 year 9 months)
Senior Manager - Rewards & Loyalty
SBI Card and Payment Services Ltd.
Jul 2022 - Dec 2022 (5 months)
Manager - Rewards & Loyalty
SBI Card and Payment Services Ltd.
Dec 2019 - Jun 2022 (2 years 6 months)
Management Trainee
SBI Card and Payment Services Ltd.
Jun 2018 - Nov 2019 (1 year 5 months)
UV Residential
Oct 2022 - Nov 2022 (1 month)
Reliance Gems & Jewels Ltd
Jul 2021 - Aug 2024 (3 years 1 month)
Travel Operations Executive
Eastern Travels Pvt. Ltd
Apr 2019 - Nov 2020 (1 year 7 months)
Freelance Travel Agent
Freelancer
Jul 2017 - Mar 2019 (1 year 8 months)
Sampling Labs
Oct 2021 - Mar 2023 (1 year 5 months)
Jan 2002 - Dec 2003 (1 year 11 months)
Kapital Bank OJSC
Jul 2020 - Present (5 years 4 months)
Streamline Analytics Manager
Kapital Bank OJSC
Jul 2019 - Present (6 years 4 months)
Segments Management, Manager
Kapital Bank OJSC
Dec 2017 - Present (7 years 11 months)
Retentions Agent (Outbound/Inbound)
Cell C
Jan 2010 - Aug 2013 (3 years 7 months)
Retentions Agent (Inbound/Outbound)
Vodacom
Jan 2006 - Feb 2010 (4 years 1 month)
Global Head of CRM
Depop
Oct 2019 - Apr 2021 (1 year 6 months)
Senior CRM Manager
Depop
Jun 2018 - Oct 2019 (1 year 4 months)
FIS Global Solutions
Oct 2018 - Jan 2021 (2 years 3 months)
Account Director
Career Sports & Entertainment (CSE)
AT&T
Aug 2020 - May 2022 (1 year 9 months)
DoctorLogic
Jan 2020 - Feb 2021 (1 year 1 month)
Customer Success Manager
Workplace Arcade
Sep 2018 - Jan 2021 (2 years 4 months)
Senior Customer Success Manager
Favor Delivery
Oct 2016 - Oct 2018 (2 years)
