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Senior Relationship Analyst | Process improvement, dashboards, KPIs & strategic insights | Agile (Scrum, Kanban) | SQL, Python, Confluence
Experience
PISenior Relationship Analyst
PicPay
Mar 2023 - Present (2 years 8 months)
UASeasoned professional focused on customer service and operational analysis.
Experience
Customer Service & Operations Analyst
NatWest Group
Jul 2024 - Present (1 year 4 months)
Criminal Fines Enforcement Analyst
Ministry of Justice
Jun 2023 - Mar 2024 (9 months)
Conduct Remediation Analyst
KPMG LLP
Reliable data entry professional with strong analytical skills.
Experience
Financial Analyst
DELIGHTVIMLIMITED
Mar 2025 - Present (8 months)
Customer Service Representative
TMBLIZZYCOLLECTION
Jun 2023 - Jan 2025 (1 year 7 months)
I am a Master Analyst delivering data-driven insights, process optimization, and stakeholder alignment.
Experience
AEMaster Analyst
American Express
Jul 2022 - Present (3 years 4 months)
SHSocial Media Escalations Specialist
ShopClues
Dec 2020 - May 2022 (1 year 5 months)
MEExecutive Officer
MPResult-oriented and passionate professional with 3 years of Customer Support Experience.
Experience
ALCUSTOMER SUPPORT ENGINEER II
Asteria Aerospace Limited
Jun 2023 - Jun 2024 (1 year)
PLTECHNICAL SUPPORT ENGINEER
Powerschool Private Limited
Sep 2021 - Jun 2023 (1 year 9 months)
SJCustomer Research and Insight Manager specializing in CX strategy.
Experience
Customer Experience Manager
Cashrewards
Jan 2024 - Present (1 year 10 months)
Senior Customer Experience Researcher
Flybuys
Jan 2021 - Present (4 years 10 months)
Experienced Customer Experience Executive/ Account Manager dedicated to exceptional client service.
Experience
Customer Services Executive
CharityJob
Jan 2023 - Present (2 years 10 months)
Customer Experience Executive
Royal Botanic Gardens, Kew
Sep 2019 - Jan 2023 (3 years 4 months)
Aspiring data analyst with strong customer service skills.
Experience
Call Agent
Outcess Outsourcing Firm (Airtel Nigeria)
Jan 2023 - Present (2 years 10 months)
Teacher
The Lord Academy Secondary School
Jun 2021 - Jul 2021 (1 month)
Customer Care Representative
Multichoice Nigeria
Customer experience specialist driving digital CX, service quality, and product adoption.
Experience
CX Lead
Lello Condominios
May 2023 - Present (2 years 6 months)
Travel Consultant
Lusanova Turismo
Jun 2019 - Jan 2022 (2 years 7 months)
Travel Consultant
AgaxTur
Business analyst with expertise in operations and customer support.
Experience
Order Management Specialist (Audit)
Motive
Aug 2021 - May 2022 (9 months)
Customer Services Representative
Medina Dairy Limited
Oct 2020 - May 2021 (7 months)
Social Work Volunteer
Government Special Education School
Feb 2019 - Mar 2019 (1 month)
Nigeria15k-20k USD
Dedicated Customer Experience Manager enhancing satisfaction and loyalty.
Experience
Customer Experience Manager
Climax Roofing Sheets Enterprises
May 2013 - Present (12 years 6 months)
Experienced chargeback and dispute analyst specializing in Reg E, Non-Reg E, and ACH investigations.
Experience
Risk Operations Analyst
Ubiquity
Feb 2022 - Sep 2025 (3 years 7 months)
Customer Service Representative
Probe Group, Inc.
Sep 2020 - Dec 2021 (1 year 3 months)
Customer Service Representative
Valor Global, Inc.
Oct 2018 - Aug 2020 (1 year 10 months)
ZLQuality Analyst with expertise in customer service and process improvement.
Experience
Quality Analyst
International Campaign
Jan 2019 - Present (6 years 10 months)
Operation Supervisor
Teleperformance
Dec 2016 - Nov 2017 (11 months)
PMResults-driven Call Center Quality Analyst with a focus on customer satisfaction.
Experience
Quality Analyst
iSON XPERIENCES LIMITED
Jan 2024 - Mar 2024 (2 months)
Customer Care Executive - Outbound
iSON XPERIENCES LIMITED
Jan 2023 - Jan 2024 (1 year)
Volunteer
Kenya Red Cross Society
Data analyst specializing in customer experience, dashboards, and SQL-driven insights to improve retention.
Experience
Business Analyst - Customer Experience
Telkom Kenya
Sep 2023 - Present (2 years 2 months)
Customer Experience Advisor
Telkom Kenya
Jul 2020 - Aug 2023 (3 years 1 month)
HR and Admin Clerk
Kenya Development Support
CUSenior Customer Experience Specialist with expertise in Swedish support.
Experience
Data Annotator
DataAnnotation.tech
May 2025 - Present (6 months)
Senior Customer Experience Specialist with Swedish
Honeywell
Aug 2021 - Present (4 years 3 months)
Customer Service Advisor with Swedish
Experienced Customer Support Analyst with a proven track record.
Experience
Customer Support Analyst
Aetna Medicare
Jan 2021 - Present (4 years 10 months)
Customer Support Specialist
Cox Communication
Jan 2017 - Dec 2020 (3 years 11 months)
Result-driven Customer Service Analyst with strong problem-solving skills.
Experience
Customer Experience Analyst
Ace Real Estate Development Limited
Aug 2022 - Present (3 years 3 months)
Customer Service Officer
Synoford Homes
Sep 2021 - Aug 2022 (11 months)
Lab Assistant
Customer-focused operations analyst with strong communication, problem-solving, and client-service track record.
Experience
Operations Analyst
First Advantage
Oct 2024 - Present (1 year 1 month)
COCustomer Advisor Associate
Concentrix
Dec 2023 - Jul 2024 (7 months)
RJCustomer experience coach dedicated to enhancing client satisfaction.
Experience
Customer Experience Coach
ITELInternational
Oct 2024 - Present (1 year 1 month)
Temp Customer Experience Coach
ITELInternational
Mar 2024 - Present (1 year 8 months)
Jul 2022 - May 2023 (10 months)
Meritnation
Apr 2019 - Nov 2020 (1 year 7 months)
Product Experience Lead
CSR New Business, Innovation & Technology
Jan 2018 - Present (7 years 10 months)
UX Researcher
Fledge Innovations Lab, CSIRO
Jan 2017 - Present (8 years 10 months)
PhD Intern
Renault Technocentre
Jan 2017 - Present (8 years 10 months)
Visitor Host
Royal Botanic Gardens, Kew
Mar 2019 - Sep 2019 (6 months)
Inbound Customer Services Representative
SITEL / Disney Store UK
Jan 2017 - Sep 2018 (1 year 8 months)
Outbound Customer Service Representative
SITEL / Johnson & Johnson Diabetes Care
Oct 2015 - Aug 2016 (10 months)
May 2019 - Aug 2019 (3 months)
IT Student
Irrua Specialist Teaching Hospital
Aug 2017 - Aug 2017 (0 months)
Dec 2015 - Mar 2019 (3 years 3 months)
Travel Consultant
Nório Viagens
Jun 2012 - Jun 2015 (3 years)
Travel Consultant
Kontik
Nov 2010 - Apr 2012 (1 year 5 months)
Internee
We. R.Play
Jun 2018 - Jul 2018 (1 month)
Internship
Olives Berries Geometric Technologies
Mar 2011 - Mar 2012 (1 year)
Jan 2023 - Feb 2023 (1 month)
Laboratory Technologist Assistant
Kenya Forestry Research Institute (KEFRI)
Feb 2021 - Mar 2021 (1 month)
Nov 2019 - May 2020 (6 months)
Accounts Assistant & HR Clerk
GDirect Kenya
May 2018 - Aug 2019 (1 year 3 months)
BPO Executive & Team Supervisor
Techno Brain
May 2016 - Mar 2018 (1 year 10 months)
Capgemini
Jul 2019 - Present (6 years 4 months)
LAB 360 International
Jul 2020 - Aug 2021 (1 year 1 month)
Reservation Specialist
ITELInternational
Oct 2023 - Present (2 years 1 month)
Customer Service Representative
Hinduja Global Solutions
Jul 2023 - Present (2 years 4 months)
