Sonali Majumder official
@sonalimajumderoffici
Quality analyst with strong customer-service background and data-driven insights.
IndiaWhat I'm looking for
I am a disciplined quality-focused professional with proven experience in auditing, reporting, and performance enhancement, currently working as an Interim Quality Analyst at Amazon.
I have delivered consistent, data-based recommendations that improved customer satisfaction and CSA ratings, proposed verbiage improvements for HMD, published CQ reports, and created operational content to support teams.
I bring strong vocal clarity, problem-solving skills, experience as an SME, and a commitment to continuous improvement and collaborative performance coaching.
Experience
Work history, roles, and key accomplishments
AMAudited Process Associates for the AE OU store, created and uploaded huddle and PKT content, and published weekly CQ reports to drive performance insights and improve CSA ratings.
AMProvided customer service for global clients across IN, AU, and SG OUs, ensured timely resolution of inquiries, maintained high-quality interactions, and served as SME for IN OU in 2023.
Customer Service Associate
Reliance Jio
May 2021 - Jun 2022 (1 year 1 month)
Managed premium international roaming and platinum desk interactions, handled high-value queries and escalations, and maintained service excellence for premium customers.
Education
Degrees, certifications, and relevant coursework
Kalyani Mahavidyalaya
Bachelor of Arts, Arts
Completed Bachelor of Arts degree at Kalyani Mahavidyalaya, graduating in 2022.
Springdale High School
Higher Secondary Exam, Higher Secondary Education
Completed higher secondary examination at Springdale High School in 2018.
Springdale High School
Secondary Exam (Madhyamik), Secondary Education
Completed secondary (Madhyamik) examination at Springdale High School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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