Lelu Ranasinghe

As a dedicated Customer Experience Agent at Probe CX, I have honed my skills in resolving customer complaints with empathy and efficiency. My role involves managing high volumes of inquiries, ensuring customer satisfaction through exceptional service delivery. I take pride in my ability to utilize company systems for accurate record-keeping and to initiate investigations for stalled deliveries, coordinating with internal teams to resolve issues effectively.

My academic background in Civil Engineering, complemented by my experience as a Student Engineer at Mount Alexander Shire Council, has equipped me with strong analytical and problem-solving skills. I have prepared tender documentation for local infrastructure projects, focusing on project specifications and value-for-money evaluations. My commitment to maintaining effective communication with contractors and stakeholders has been key to my success in these roles.