Usman- Arif

I am a seasoned professional with a strong focus on customer service and operational analysis. My career has been dedicated to enhancing customer satisfaction and streamlining processes through my analytical and problem-solving skills. I have a proven track record of driving operational efficiency by leveraging my in-depth knowledge of data analysis and process improvement techniques.

Currently, I serve as a Customer Service & Operations Analyst at NatWest Group, where I help organizations improve customer satisfaction and achieve measurable results. My role involves guiding clients toward improved organizational structures and developing clear objectives and action plans. I have also worked as a Criminal Fines Enforcement Analyst at the Ministry of Justice, where I utilized my negotiation skills to resolve conflicts and ensure compliance with key enforcement agencies.