Organised structure, remote and decent work life balance
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Ishan Routh
@ishanrouth
Hello, I'm Ishan and I live in India. I have 1 years of experience as Customer Support Associate. I love to travel, play video games and watch movies.
IndiaWhat I'm looking for
I have one year of experience as a Customer Support Associate, where I honed my communication and problem-solving skills. My personal interests include a passion for travel, playing video games, and watching movies in my free time. I am also keenly interested in the technical fields of software development and aviation, despite having limited prior knowledge in these areas. I am enthusiastic about expanding my expertise and exploring opportunities where my current skills and future interests can align.
Experience
Work history, roles, and key accomplishments
OU
Customer Experience Associate
OurBus
May 2023 - Jan 2024 (8 months)
Served as primary customer contact across channels, managed real-time emergencies with operators and passengers, maintained CSAT above 90% and sub-10s first-response times while reporting performance metrics and feeding product teams customer insights.
AID2AS Associate
Amazon India
Sep 2022 - Apr 2023 (7 months)
Delivered multichannel customer support and created operational reports, analyzed customer data to optimize processes and improve experience, and provided basic technical assistance to enhance product security and functionality.
Education
Degrees, certifications, and relevant coursework
TT
The Assembly of God Church School, Tollygunge
Higher Secondary Certificate, Higher Secondary
Completed Higher Secondary education under the Council for the Indian School Certificate Examinations (CISCE).
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
480k-1200k INR
Job categories
Customer Experience AssociateCustomer Support RepresentativeCustomer Success ManagerOperations AnalystProduct Support SpecialistTechnical Support SpecialistCustomer Service SpecialistCustomer Experience RepresentativeCustomer Engagement SpecialistCustomer Experience ConsultantCustomer Experience ManagerCustomer Experience CoordinatorCustomer Experience Associate
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