Vitoria Cristina
@vitoriacristina
Customer success analyst dedicated to enhancing client experiences.
What I'm looking for
I'm a passionate Customer Success Analyst with experience in providing exceptional support and fostering positive client relationships. My journey began at MAXXNET TELECOMUNICACOES, where I honed my skills in understanding customer needs and delivering tailored solutions. I believe that a satisfied customer is the key to a successful business.
In my recent role at Dafiti, I further developed my expertise in online customer relationship management. I am committed to creating a seamless experience for clients, ensuring their concerns are addressed promptly and effectively. My goal is to contribute to a collaborative work environment where I can apply my knowledge and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Analista de Relacionamento com o Cliente
Dafiti
Nov 2024 - Present (9 months)
Assisted customers online, resolving inquiries and providing support. Focused on ensuring customer satisfaction through digital channels.
Customer Success Specialist
MAXXNET TELECOMUNICACOES EIRELI
Oct 2023 - Present (1 year 10 months)
Addressed customer needs and provided humanized support to ensure a positive customer experience. Focused on building strong client relationships and enhancing satisfaction.
Credit Analyst
MAXXNET TELECOMUNICACOES EIRELI
Dec 2022 - Present (2 years 8 months)
Conducted comprehensive analyses of customer credit scores and outstanding debts with Serasa. Evaluated financial data to assess creditworthiness and mitigate risks.
Education
Degrees, certifications, and relevant coursework
Escola Estadual Antônio Marinho Campos
Ensino Médio, Ensino Médio
Concluí o Ensino Médio na Escola Estadual Antônio Marinho Campos. Durante o período, adquiri conhecimentos fundamentais em diversas áreas do currículo escolar.
Availability
Location
Authorized to work in
Job categories
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