Open to opportunities

Himani Sarthi

@himanisarthi

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I am a Master Analyst delivering data-driven insights, process optimization, and stakeholder alignment.

India

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What I'm looking for

I seek a data-focused analyst role applying analysis, process optimization, and stakeholder collaboration to improve operations; I value collaborative teams, measurable impact, and continuous learning.

I am a detail-oriented Master Analyst at American Express, experienced in turning complex data into actionable business recommendations and building dashboards to support decision-making. I combine analytical rigor with clear stakeholder communication to drive process improvements and performance.

My work spans risk management, compliance monitoring, marketing and offer evaluation, and customer issue resolution, where I ensure financial accuracy and enhance customer experience. I have led peer-to-peer coaching, conducted training for new team members, and compiled daily performance metrics to improve team efficiency.

Previously I handled social media escalations and customer support roles, using insights from customer feedback to recommend process enhancements. I am committed to continuous learning and contributing measurable operational improvements in collaborative, fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Master Analyst

Current

American Express

Jul 2022 - Present (3 years 1 month)

Conduct in-depth analyses to identify trends and deliver actionable recommendations supporting risk management, compliance, and operational improvements. Develop dashboards and reports, resolve customer escalations, and coach peers to improve team performance.

Risk Management Dashboard And Reports Process Optimization Performance Monitoring

Social Media Escalations Specialist

ShopClues

Dec 2020 - May 2022 (1 year 5 months)

Managed social media escalations across Instagram, Facebook, and Twitter to resolve high-priority customer complaints and preserve customer satisfaction. Handled multi-channel inquiries, analyzed escalation trends, and recommended process improvements.

Social Media Support Escalation Management Customer Service Multichannel Support Offer & Coupon Assistance Data Analysis Process Improvement Customer Retention

Executive Officer

Meritnation

Apr 2019 - Nov 2020 (1 year 7 months)

Provided customer support for live class and test-pack inquiries, verified payments and customer details, and resolved service issues to ensure reliable user experience. Managed forum queries and communicated scheduling details to customers.

Customer Support Data Verification Customer Communications Reliability