Open to opportunities

ashley jordans

@ashleyjordans

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Result-driven Customer Service Analyst with strong problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a result-driven and self-motivated Customer Service Analyst with over 2 years of experience in delivering outstanding support and fostering customer satisfaction. My journey has equipped me with the skills to manage client relationships effectively, resolve inquiries promptly, and utilize collaborative tools to drive company success.

At Ace Real Estate Development Limited, I effectively managed customer inquiries and resolved complex issues through various communication channels, ensuring customer satisfaction within 24 hours. My proficiency in Google Workspace, Trello, and Asana has allowed me to prioritize tasks and manage projects efficiently, while my ability to host virtual meetings has facilitated successful negotiations and enhanced the company’s online presence.

I am passionate about improving customer experiences and have consistently analyzed customer feedback to gather qualitative data on preferences. My commitment to teamwork and collaboration has been instrumental in achieving high customer satisfaction ratings and fostering a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Analyst

Current

Ace Real Estate Development Limited

Aug 2022 - Present (2 years 10 months)

Managed customer inquiries and resolved complex issues through various communication channels, ensuring customer satisfaction. Utilized Google Workspace for documentation and hosted virtual meetings to negotiate recoveries. Organized tasks using Trello and Asana, and facilitated Zoom meetings for marketing strategies.

Customer Support Google Workspace Zoom Trello Asana Communication Problem Solving Time Management Team Collaboration Data Analysis

Customer Service Officer

Synoford Homes

Sep 2021 - Jul 2022 (10 months)

Delivered high-quality customer service by responding to inquiries via email, live chat, and phone. Collaborated remotely with team members to address client concerns, leading to improved customer satisfaction ratings and effective workflow management.

Customer Service Communication Remote Collaboration Problem Solving Database Management Lead Follow Up Time Management Teamwork Customer Satisfaction

Lab Assistant

LAB 360 International

Jul 2020 - Aug 2021 (1 year 1 month)

Assisted in laboratory experiments and tests, ensuring proper setup and adherence to safety protocols. Managed inventory and maintained detailed records of procedures and results, supporting medical professionals with sample processing.

Lab Testing Inventory Management Compliance

Education

Degrees, certifications, and relevant coursework

Lagos Business School

Essential Management Skills Program, Management

2024 -

Completed the Essential Management Skills Program to enhance managerial capabilities and business acumen, focusing on essential skills for effective management and leadership in a corporate environment.

Eastern Mediterranean University

Bachelor of Science, Molecular Biology and Genetics

2014 - 2020

Activities and societies: Member of the Genetics Club, participated in organizing career day seminars and workshops, and engaged in PCR Testing for sample DNA and GMO foods.

Studied Molecular Biology and Genetics, focusing on the principles of biology, genetics, and their applications in various fields. Engaged in laboratory work and research projects to enhance practical skills and theoretical knowledge.