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Experienced Customer Success Manager passionate about building strong relationships.
Experience
Senior Customer Success Manager
Applied
Jan 2024 - Present (1 year 10 months)
Customer Success Manager
Applied
Jan 2021 - Present (4 years 10 months)
Operations Manager
Happiness Works
Jan 2016 - Present (9 years 10 months)
Marketing Events Manager
Monetate
Jan 2015 - Present (10 years 10 months)
Marketing Events Manager
Criteo
Jan 2010 - Present (15 years 10 months)
UX research and design leader blending product strategy, AI, and user-centered research to drive growth.
Experience
NRUX Research Lead
New Relic
Oct 2024 - Jun 2025 (8 months)
AI Consultant
DPDzero
Feb 2024 - Sep 2024 (7 months)
GAUX Researcher
Google (via Artech)
Sep 2023 - Dec 2023 (3 months)
JSExperienced program manager driving digital transformation in financial services.
Experience
Program Manager - Grant Funding and Allocations
Writing for Freedom
Aug 2023 - Present (2 years 3 months)
Project Manager II - Card Data Enablement
American Express
Oct 2021 - Present (4 years 1 month)
CDDynamic customer success and sales leader with 25 years of experience.
Experience
Independent SaaS Sales Contractor
Seek Insights
Jul 2024 - Present (1 year 4 months)
Client Success Officer
UGen
Feb 2024 - Present (1 year 9 months)
President & Advisor
CGExperienced UX Researcher and Designer with a passion for user-centric solutions.
Experience
User Experience Researcher & Designer
Oddball
Jul 2023 - Present (2 years 4 months)
UX Researcher
CFA Institute
May 2023 - Jul 2023 (2 months)
Qualitative User Experience Researcher
Indeed
Customer Success Executive with a focus on revenue retention strategies.
Experience
NEHead of Customer Care
Netex
Jul 2024 - Present (1 year 4 months)
INAssociate Director, Customer Success
Instapage
Nov 2022 - Nov 2023 (1 year)
INCustomer Success Team Lead
ACProactive sales professional with a passion for customer service.
Experience
Sales Lead
Rumi.ai
Aug 2024 - Mar 2025 (7 months)
Sales Development Representative
Imagine.io
Jan 2023 - Jul 2024 (1 year 6 months)
Sales Development Representative
Intuit
Dec 2021 - Jan 2023 (1 year 1 month)
LDBusiness development professional with expertise in SaaS and ecommerce.
Experience
High Ticket Closer
Jiang Coaching
Oct 2023 - Present (2 years 1 month)
Account Executive SMB
Shipup
May 2023 - Nov 2023 (6 months)
Senior Business Development Representative
Shipup
May 2023 - Nov 2023 (6 months)
DECustomer Success Manager with proven track record in client retention.
Experience
Customer Success Manager
Gartner
Sep 2024 - Present (1 year 2 months)
Customer Success Manager
Third Bridge Ltd
Feb 2023 - Present (2 years 9 months)
Experienced brand manager and contact centre specialist focused on customer service and marketing.
Experience
Brand Manager
Malawu Communications
Jan 2014 - Jan 2023 (9 years)
DHService Consultant
Discovery Health
Jan 2012 - Dec 2013 (1 year 11 months)
SJStrategic Customer Success Leader | SaaS & MarTech Expert.
Experience
Strategic Customer Success Leader
mParticle by Rokt
Jun 2022 - Present (3 years 5 months)
Director, Customer Success
Sprinklr, Inc.
Jun 2018 - Present (7 years 5 months)
Pharmacology researcher skilled in ADME, in vivo models, and translational antimalarial drug development.
Experience
Research Assistant
Kwame Nkrumah University of Science and Technology
Jan 2025 - Present (10 months)
Research Assistant
Kwame Nkrumah University of Science and Technology
Jan 2025 - Present (10 months)
Dynamic customer success specialist focused on client satisfaction and support.
Experience
Customer Success Manager
Pathfndr
Jan 2024 - Present (1 year 10 months)
Operations Manager
Curoiz India
Mar 2022 - Present (3 years 8 months)
Customer Success Manager
High-energy SaaS sales leader driving quota-beating growth and predictable pipelines.
Experience
Manager - Sales
Clodura.ai
Apr 2022 - Present (3 years 7 months)
Head of Marketing and Operations
South Monk
Mar 2020 - Apr 2022 (2 years 1 month)
Head of Marketing
Hola Food LLP
Nov 2018 - Mar 2020 (1 year 4 months)
AVExperienced UX Researcher with a focus on user-centered design.
Experience
GIUX Researcher
Google via RM IT
Dec 2022 - Apr 2024 (1 year 4 months)
Senior UX Researcher
Scottish Government
Apr 2022 - Nov 2022 (7 months)
EWUX Researcher
Emerald Works
Jun 2020 - Apr 2022 (1 year 10 months)
Bilingual legal support specialist with 10+ years in client support, team coordination, and document management.
Experience
Business Development Center Manager
March Motors
Jan 2022 - Mar 2025 (3 years 2 months)
Bilingual Medical Interpreter
Teleperformance
Jan 2021 - Dec 2022 (1 year 11 months)
Processing Analyst
Safe Credit Solutions
Jan 2020 - Dec 2021 (1 year 11 months)
ROI'm a Chief Customer Officer, helping companies to improve the relationship with their customers.
Experience
ABChief Customer Officer
Advise Brasil
Dec 2017 - Present (7 years 11 months)
AB
BASenior Experience Designer - End to end Designer from Discovery to Delivery - Taking action
Experience
Senior UX Designer
Telstra
Sep 2023 - Present (2 years 2 months)
Senior Product Designer
NAB
Mar 2022 - Oct 2023 (1 year 7 months)
Senior Product Designer
ANZ
Jul 2021 - Apr 2022 (9 months)
Experienced protein biochemist specialising in protein purification and structural biology for drug discovery.
Experience
UPResearch Scientist
UCB Pharma
Jul 2005 - Apr 2023 (17 years 9 months)
GLScientist
GlaxoSmithKline
Jan 2005 - Jun 2005 (5 months)
GLProcess Scientist
GlaxoSmithKline
PD
Zimbabwe25k-60k USD
Customer Success professional with expertise in B2B SaaS and strategy.
Experience
Customer Success & Strategy Lead
Mindtickle Interactive Media Private Ltd
May 2024 - Present (1 year 6 months)
Senior Researcher
Yalo
May 2022 - Jul 2022 (2 months)
UX Lead
Yalo
Jun 2019 - May 2022 (2 years 11 months)
Product Manager - Go to Market Strategy
JLS Trading Co.
Jun 2020 - Present (5 years 5 months)
ProMentor Inc.
Jan 2021 - Present (4 years 10 months)
Contracted Advisor
UGen
Jun 2023 - Feb 2024 (8 months)
Store Director / District Manager Bench
Target Corporation
Jan 2021 - Feb 2024 (3 years 1 month)
Aug 2022 - Apr 2023 (8 months)
User Experience Design Researcher
Best Buy
Mar 2022 - Aug 2022 (5 months)
User Experience Design Researcher
E-Design Consulting Ltd.
Aug 2016 - Mar 2022 (5 years 7 months)
Instapage
Jun 2021 - Nov 2022 (1 year 5 months)
INCustomer Success Manager
Instapage
Jul 2018 - Jun 2021 (2 years 11 months)
BETechnology Consultant
BearingPoint
Jan 2016 - Dec 2017 (1 year 11 months)
Sales Development Representative
Similarweb
Nov 2021 - Feb 2023 (1 year 3 months)
Sales Consultant
Rex Rotary
Sep 2019 - Oct 2020 (1 year 1 month)
Customer Success Associate
Third Bridge Ltd
Aug 2022 - Present (3 years 3 months)
DT Project Coordinator and Corporate Recruiter
Disability Services of Southwest Texas
Mar 2022 - Present (3 years 8 months)
Customer Insight Analyst
Ernst & Young LLC
May 2021 - Present (4 years 6 months)
Head of Sales (Adobe Partner)
Clarix Technologies, Inc.
Apr 2011 - Present (14 years 7 months)
Enterprise Sales Manager / Product Evangelist (Adobe Partner)
Clarix Technologies, Inc.
Jan 2008 - Present (17 years 10 months)
Research Assistant
Kwame Nkrumah University of Science and Technology
Nov 2024 - Present (1 year)
Student Intern
Komfo Anokye Teaching Hospital
Nov 2023 - Aug 2024 (9 months)
Student Intern
Amponsah-Efah Pharmaceuticals
Feb 2023 - Mar 2023 (1 month)
Simplilearn Solutions Pvt. Ltd.
Jan 2021 - Present (4 years 10 months)
Senior Relationship Manager
ICICI Securities Ltd.
Oct 2017 - Nov 2018 (1 year 1 month)
ADUX Researcher
Adform
Sep 2018 - Sep 2018 (0 months)
AGUX Research Trainee
AdHoc Global
Mar 2017 - Mar 2018 (1 year)
Telemedicine Team Lead
Opticall BPO
Jan 2018 - Dec 2019 (1 year 11 months)
Bilingual Advisor
OneLink by Experts
Jan 2017 - Dec 2018 (1 year 11 months)
After-Sales Coordinator
Advise Brasil
Apr 2017 - Dec 2017 (8 months)
ABSales Consultant
Advise Brasil
Aug 2016 - Apr 2017 (8 months)
Senior Experience Designer
MYOB
Sep 2018 - Jun 2021 (2 years 9 months)
Senior UX Designer
Medibank
Oct 2016 - Jan 2018 (1 year 3 months)
Jun 2004 - Aug 2004 (2 months)
Scientist
Replizyme Ltd
Oct 2002 - Jan 2004 (1 year 3 months)
SNProtein Biochemist
Smith & Nephew
Feb 2002 - Oct 2002 (8 months)
Business Process Manager
Mindtickle Interactive Media Private Ltd
Feb 2023 - Present (2 years 9 months)
Customer Success & Strategy Lead
Mindtickle Interactive Media Private Ltd
May 2024 - Present (1 year 6 months)
Business Process Manager
Mindtickle Interactive Media Private Ltd
Feb 2023 - Present (2 years 9 months)
Team Lead - Level 1 Support
Mindtickle Interactive Media Private Ltd
Feb 2021 - Feb 2023 (2 years)
