Looking for a job

Allison (she/her) Toth

@allisontoth

Message

Client Service/Customer Success Professional | Passionate about Climate Justice and GreenTech

United States

Message

Dedicated professional with a proven track record in Client Service and Customer Success roles. Skilled at building strong relationships with clients through attentive communication, proactive problem-solving, and a genuine commitment to exceeding expectations.

Experienced in managing client portfolios, identifying growth opportunities, and serving as a trusted advisor throughout the customer journey. Adept at collaborating across teams to ensure seamless service delivery while maintaining meticulous attention to detail. Combines technical knowledge with interpersonal skills–and a deep sense of empathy–to drive retention, satisfaction, and long-term business value.

Passionate about transforming customer challenges into success stories through personalized solutions and strategic guidance.

Experience

Work history, roles, and key accomplishments

Current

Legal (Client) Assistant

Current

The Law Office of Stephen Vertucci

Jun 2023 - Present (2 years)

-Spearheaded as the primary point of contact, maintaining communications with a diverse range of stakeholders, including existing and potential clients, legal counsel, courts, and other professionals.
-Orchestrated the comprehensive internal and external onboarding process for new clients, with a specific focus on leveraging legal CRM software, Clio, to streamline client onboarding.

Sales Customer Success Customer Support Communication Customer Service Data Analytics Excel Adobe

Current

Founder & Owner

Current

Old Gold Vintage

Mar 2014 - Present (11 years 3 months)

• Founded, owned and operated a circular/sustainable retail boutique from inside a 25-foot-long mini school bus!
• Identified and achieved revenue and growth targets.
• Anticipated customer needs and proactively responded to any signs of customer issues in order to prevent them.
• Accounted for customer satisfaction and retention – and cultivated loyal customers.
• Mastered business concepts.

Sales Project Management Data Analysis Customer Support Communication User Research Customer Service Marketing Business Development User Experience Sales Development Finance Excel Analytics

Case Investigator & Contact Tracer

Tri County Health Department

Oct 2021 - Apr 2022 (6 months)

• Delivered and disseminated relevant information to customers regarding public health.
• Liaised with internal departments to address customers' concerns and needs.
• Prioritized time successfully in an agile, fast-paced and ever-changing environment.
• Mastered active listening skills and built trust with various customers.
• Attended various classes and courses on epidemiology, etc.

Communication Telehealth Public Safety Public Affairs Public Engagement Microsoft Office Google Suite Google Drive Customer Care Customer Facing Customer Empathy Customer Focused Customer Journey Customer Advocacy Customer Education

Customer Success Manager

Dairy Arts Center

Aug 2018 - Sep 2021 (3 years 1 month)

• Grew revenue 13% year-over-year, exceeding goal each fiscal year.
• Increased monthly revenue by 15% and exceeded customer retention goals.
• Served as trusted partner to over 350 customers to ensure successful B2B partnerships.
• Led a team of over 20 customer service professionals, supporting operations and striving to provide superior service to internal and external customers.