WAWaseem Abdalla
@waseemabdalla
Customer‑facing sales engineer bridging cybersecurity knowledge with SMB and mid‑market solutions.
United StatesWhat I'm looking for
I am a customer‑facing technologist with a B.S. in Cybersecurity who connects business needs to technical solutions, specializing in SMB and mid‑market engagements. I bring direct sales experience—promoted from Sales Agent to Supervisor—alongside IT support and secure operations experience.
My strengths include running discovery, shaping demos and proof‑of‑concepts, handling objections, and answering security and integration questions. I have operated in SLA‑driven secure environments, maintained CRM discipline, authored knowledge‑base documentation, and coordinated technical onboarding and enablement.
I am bilingual (English/Arabic), comfortable collaborating with AEs and CSMs for smooth handoffs, and have built hands‑on projects that demonstrate integration, automation, and secure payment flows—skills I use to translate technical value into measurable ROI for customers.
Experience
Work history, roles, and key accomplishments
Sales Engineer
Maximus
Jul 2025 - Present (3 months)
Operate in a secure, SLA-driven environment to scan, index, and upload sensitive records with chain-of-custody controls and quality checks, improving auditability and process repeatability.
Youth Soccer Coach
Local Clubs
Jan 2024 - Present (1 year 9 months)
Planned training sessions and communicated player progress to parents, fostering leadership, patience, and clear performance feedback.
Sales Supervisor
Globe Life Liberty National
Jan 2024 - Jun 2025 (1 year 5 months)
Promoted from Sales Agent to Supervisor; led a team of three, managed appointment scheduling and route planning, and maintained CRM discipline to support pipeline visibility and forecasting.
OUStudent IT Technician
Old Dominion University
Jan 2023 - Dec 2023 (11 months)
Troubleshot OS, applications, printers, and connectivity; configured VPN/RDP and assisted with AD/M365 access, and authored knowledge-base documentation to improve support consistency.
Professional Soccer Player
Northland FC
Jan 2022 - Dec 2022 (11 months)
Performed at a professional level with high discipline and coachability, applying feedback-driven improvement useful for quota-driven sales cycles.
AMMaintained accuracy in high-throughput warehouse operations, updating package data and labeling to meet throughput targets and drive continuous process improvements.
Education
Degrees, certifications, and relevant coursework
OUOld Dominion University
Bachelor of Science, Cybersecurity
Completed a Bachelor of Science in Cybersecurity with coursework and practical experience in IT support, access management, and security practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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