Raashmi R
@raashmir
Product manager building AI-first, user-centered products that drive measurable customer value.
IndiaWhat I'm looking for
I am a results-driven Product Manager with nine years of experience and nearly six years building category-defining, AI-first products. I work at the intersection of ideal customer profile, technology, people and design, owning product development end-to-end.
At Zoho Desk I led new feature development and 0→1 platforms—Guided Conversations, Pipeline, Zia and an experience builder—shipping capabilities like Sentiment Analysis, Keyword Extraction, AI chatbots and customizable prediction/extraction models that leveraged OpenAI and proprietary models. I collaborate closely with engineering, UX, marketing and customers to translate market insights into product roadmaps.
Earlier roles include product analytics prototyping with AI, HR business process ownership and systems engineering with BI tools; these experiences give me a blend of technical fluency, analytics orientation and people leadership that I apply to deliver impactful product outcomes.
Experience
Work history, roles, and key accomplishments
ZCProduct Manager
Zoho Corporation
Jul 2018 - Jan 2024 (5 years 6 months)
Led development of AI-first features and a 0→1 experience builder for Zoho Desk, shipping sentiment analysis, keyword extraction, AI chatbot and customizable prediction/extraction models that improved product capabilities and customer satisfaction.
Product Manager - Analytics
Fix Nix Technologies
Aug 2016 - Dec 2016 (4 months)
Conceptualized and prototyped an AI-driven HR analytics solution, collaborating with data scientists on data discovery and model fine-tuning to validate product-market fit.
Business Process HR
Reliance Broadcast Network Limited
Apr 2013 - Apr 2015 (2 years)
Managed HR operations for South region, implemented performance management and training programs, and drove productivity improvements through analysis and manager collaboration.
Worked on data mining projects using BI tools (DataStage, BIP, Hyperion) supporting analytics for Edelweiss Publications and contributing to ETL and reporting solutions.
Education
Degrees, certifications, and relevant coursework
ICFAI Hyderabad
Master of Business Administration, Information Technology & Human Resources
2011 - 2013
Completed a Master of Business Administration specializing in IT and HR from 2011 to 2013.
AUAnna University
Bachelor of Engineering, Computer Science
2005 - 2009
Completed a Bachelor of Engineering in Computer Science from 2005 to 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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