Open to opportunities

Michael King

@michaelking1

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Enterprise Customer Success leader driving adoption, retention, and scalable account growth.

Portugal

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What I'm looking for

I seek a customer-centric role where I can lead enterprise success, drive expansion and retention, coach cross-functional teams, and scale measurable customer outcomes.

I am an Enterprise Customer Success Manager with over a decade of experience in Customer Success Management, Business Development, and Digital Strategy, partnering with Directors, VPs and C-level executives across the US and EMEA to drive adoption, retention, and measurable growth.

I have owned and grown strategic enterprise relationships, achieving multiple accounts expanded 3x within three years, consistently high CSAT, and multi-year retention while working with notable clients including Booking.com, Palo Alto Networks, Snowflake, The Economist, and Amazon.

My approach blends data-driven insights with a people-first mindset: I build scalable success programs, align cross-functional teams around customer outcomes, and deliver human-centered partnerships that produce real business impact.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Customer Success Manager

Current

Superside

Jul 2022 - Present (3 years 3 months)

Own and grow strategic relationships with US and EMEA enterprise customers, driving adoption and retention to achieve multiple accounts growing 3x within three years and maintaining high CSAT and multi-year renewals.

Customer Success Management Account Management Enterprise Sales Customer Lifecycle Management Stakeholder Management Renewal Expansion CSAT Strategic Consulting

Digital Account Director

RedSeptember

Feb 2022 - Jul 2022 (5 months)

Directed digital marketing campaigns across paid social, Google Ads and content marketing while consulting clients on strategy and performance optimization, delivering measurable ROI improvements for top-tier clients.

Digital Marketing Paid Social Google Ads Content Marketing Consulting Campaign Optimization ROI Analysis Account Management

Business Development Manager

iONLINE

Sep 2019 - Feb 2022 (2 years 5 months)

Secured and managed new business accounts contributing to multi-year revenue growth, designed onboarding processes that improved activation and retention, and collaborated on go-to-market messaging with marketing.

Business Development Onboarding GTM Strategy Account Management Revenue Growth Activation Retention

Advertising Consultant

Trudon

Oct 2017 - Sep 2019 (1 year 11 months)

Managed advertising portfolios for SMB and enterprise clients, transitioned accounts from legacy platforms to digital solutions and increased ROI while ensuring multi-year client retention through strong relationships with decision makers.

Advertising Client Management ROI Campaign Strategy Relationship Building Retention SMB Sales

Business Development Manager

Student Brands Pty Ltd

Apr 2017 - Oct 2017 (6 months)

Built partnerships with brands targeting student markets to expand the client base and ensured lasting vendor and customer relationships that delivered multiple successful campaigns and significant ROI.

Partnership Development Business Development Campaign Management Client Relations ROI Market Expansion