manisha pun

As a dedicated Customer Success Professional with over 4.5 years of experience in the SaaS industry, I specialize in project management software and marketing tools. My proven track record in onboarding, customer retention, and product adoption has enabled me to deliver exceptional client experiences. I excel in conducting product demos, managing customer queries, and collaborating with cross-functional teams to ensure that clients derive maximum value from our solutions.

Throughout my career, I have been recognized for my ability to drive customer success and reduce support requests through proactive documentation and relationship building. My experience includes creating user guides, leading training sessions, and acting as the voice of the customer to advocate for enhancements that improve client satisfaction. I am passionate about fostering strong relationships with clients and stakeholders, ensuring their needs are met and exceeded.