ATApurva Tiwari
@apurvatiwari
Experienced Senior Customer Success Manager with a focus on client retention.
IndiaWhat I'm looking for
I am an experienced Enterprise Customer Success Professional with over 9 years of expertise in managing customer adoption ratios and maintaining excellent client relations. My hands-on skills include leveraging data analytics to minimize churn risks and building remediation plans for my customers. I have a proven track record of improving internal and customer-facing processes, ensuring a smooth onboarding experience, and enhancing product adoption cycles.
Throughout my career, I have successfully managed enterprise clientele, handling accounts with significant annual recurring revenue. I have developed and implemented strategic plans that reduced churn by 15% and secured key accounts. My leadership experience involves managing teams, working on growth strategies, and driving business expansions. I am passionate about using technology and data to enhance customer experiences and drive success.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Consultant
Hurix Systems Pvt Ltd
Sep 2023 - Present (1 year 8 months)
Advising and consulting to improve internal and customer-facing customer success processes. Managing 15 key accounts for a publishing SaaS platform with an ARR of approximately $1.5 million.
Senior Customer Success Manager - Global
Cloud Software Group
May 2022 - Sep 2023 (1 year 4 months)
Managed an enterprise clientele of 40 clients with an average ARR of approximately $45,000. Developed strategic plans to reduce churn by 15% and secure key accounts.
Senior Customer Success Manager
Interviewbit and Scaler Academy
May 2019 - May 2022 (3 years)
First Customer Success professional hired, promoted within the first year. Managed onboarding for 60+ organizations and 2000+ job seekers, minimizing churn and enhancing customer satisfaction.
Senior Customer Success Professional
cutShort
Sep 2018 - Apr 2019 (7 months)
Analyzed customer behavioral patterns to enhance satisfaction and managed the demand-supply of employers and professionals to widen conversion scopes.
Assistant Customer Success Manager
sumHR Software Pvt Ltd
May 2015 - Sep 2018 (3 years 4 months)
Managed client implementations and tracked account renewals for over 100 clients, optimizing customer lifecycle and measuring success metrics.
Education
Degrees, certifications, and relevant coursework
Modern College, Pune University
Master of Business Administration, Sales and Marketing
2013 - 2015
Completed an MBA with a focus on sales and marketing, equipping me with the skills to drive customer success and business growth.
AISSMS, Pune University
Bachelor of Engineering, Instrumentation and Control
2009 - 2012
Earned a Bachelor of Engineering in Instrumentation and Control, providing a strong technical foundation for my career in customer success.
Availability
Location
IndiaAuthorized to work in
Job categories
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