Rishi Ragha

I am a mission-driven SaaS leader dedicated to empowering the doers of good by transforming complex product suites into measurable outcomes. With over 5 years of experience guiding enterprise customers through adoption, renewal, and expansion, I have cultivated a culture of inclusivity and innovation. My approach is centered around owning the outcome and ensuring that every customer achieves their desired results.

In my current role as an Account Manager at M.A.N.S. Distributors, I manage a $4.2M portfolio of over 30 enterprise and public-sector accounts, achieving a remarkable 97% logo retention rate and a 22% year-over-year revenue expansion. I excel in facilitating quarterly business reviews that connect product utilization to cost savings, earning recognition from executive leadership for my strategic insights and ability to foster client loyalty through proactive issue resolution.

Previously, as a Customer Success Manager at OneDay, I guided Fortune 1000 clients through the implementation of our video engagement SaaS, resulting in a 40% increase in resident inquiry conversions and securing $3.4M in upsell revenue. My commitment to cross-functional collaboration and process optimization has consistently placed me in the top 10% for retention and expansion, showcasing my ability to drive impactful results.