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Bilingual customer service professional driving satisfaction and operational improvements.
Experience
Bilingual Customer Support
Arise
Jan 2021 - Present (4 years 10 months)
Support Network Officer AS-01
Elections Canada
Jan 2017 - Jan 2021 (4 years)
Bilingual Customer Service Rep
Dépanneur Couche-Tard
Jan 2015 - Jan 2017 (2 years)
Trilingual language interpreter with expertise in client relations and project management.
Experience
Remote Language Interpreter
Language Line Solutions
Aug 2023 - Present (2 years 3 months)
Executive Support Specialist
Baker Mckenzie
Nov 2022 - Aug 2023 (9 months)
International Communications and Gateway Specialist
Bilingual medical interpreter with expertise in healthcare communication.
Experience
Medical Interpreter
Datamark
Jan 2023 - Present (2 years 10 months)
Customer Service Representative
Fusion
Aug 2022 - Jan 2023 (5 months)
Concierge Team
Teleperformance
Bilingual technical customer service specialist with IT support experience.
Experience
Helpdesk IT Analyst
TCS Consulting - CVS Pharmacy
Apr 2024 - Present (1 year 7 months)
Technical Customer Service Specialist
Centricity - Bankers Financial
Dec 2022 - Apr 2024 (1 year 4 months)
Dedicated Family Support Specialist with expertise in translation and interpretation.
Experience
Family Support Specialist
Nurture the Next
Aug 2023 - Present (2 years 3 months)
QA Analyst and Content Writer
Mother Tongue
Feb 2023 - Aug 2023 (6 months)
Spanish Interpreter
Hamilton County Schools
Nov 2022 - May 2023 (6 months)
Bilingual customer support agent with a passion for helping others.
Experience
Customer Support Agent
Intouch CX
Jan 2022 - Present (3 years 10 months)
Customer Support Specialist with expertise in multilingual communication.
Experience
Editor and Contributor
The Euroculturer
Nov 2018 - Oct 2020 (1 year 11 months)
Research Support Intern
International Research Project Office, University of Deusto
Jun 2019 - Aug 2020 (1 year 2 months)
Customer Support Agent
Reliance Equities Group LLC
Bilingual customer service expert with a focus on technical support.
Experience
Customer Service Agent
Concentrix
Sep 2019 - Present (6 years 2 months)
Bilingual Customer Support Specialist
Satelco
Sep 2018 - Apr 2019 (7 months)
Bilingual Customer Service Agent
Conduent
Bilingual customer service and technical support professional focused on problem-solving.
Experience
Customer Care Representative
Synchrony Financial
Mar 2023 - Present (2 years 8 months)
Drop Trailer Account Representative
TQL
May 2022 - Mar 2023 (10 months)
Loyalty and Retention Specialist
Bilingual professional with expertise in customer support and language analysis.
Experience
Bilingual Customer Solutions Specialist
Global Tech Support Ltd
Jun 2021 - Present (4 years 5 months)
Bilingual Customer Solutions Specialist
Global Tech Support Ltd
Jun 2021 - Present (4 years 5 months)
Bilingual customer service specialist driving satisfaction and measurable sales growth.
Experience
Bilingual Benefits Services Rep
NTT
May 2021 - Present (4 years 6 months)
Bilingual Sales Associate
La Maison Simons
Jan 2018 - May 2021 (3 years 4 months)
Customer Service Representative
Seasoned bilingual customer service professional with 7 years of experience
Experience
General Manager
Yummy Yorkies
Aug 2023 - Present (2 years 3 months)
Bilingual Medicare Concierge
Blue Cross Blue Shield of Rhode Island
Jan 2023 - Oct 2024 (1 year 9 months)
Manager and Dispatcher
JJ Transportation LLC
I am a bilingual medical student and customer support specialist who solves technical problems and delivers high-quality service.
Experience
Bilingual Customer Support Agent
Teleperformance Hispanic Teleservices de S.A. de C.V.
Oct 2020 - Present (5 years 1 month)
Experienced educator specializing in special education and bilingual instruction.
Experience
Attendance Support Program Teacher
Chicago Public Schools
Sep 2022 - Present (3 years 2 months)
Bilingual Diverse Learners Teacher
Chicago Public Schools
Aug 2021 - Present (4 years 3 months)
Customer-focused bilingual support specialist with expertise in scheduling, interpretation, and virtual assistance.
Experience
Spanish Medical Interpreter
The Workloop
Oct 2024 - Jul 2025 (9 months)
Appointment Scheduler
OClinicals
Feb 2024 - Sep 2024 (7 months)
Virtual Assistant
Mai Miu Shop
Jan 2023 - Jan 2024 (1 year)
Bilingual special education paraprofessional dedicated to student success.
Experience
Paraprofessional Special Education
Frisco ISD
Sep 2022 - Present (3 years 2 months)
Home Loan Specialist
Bank of America Corporate
Nov 2009 - Present (16 years)
Customer Service Representative
I am a bilingual customer service and hospitality specialist skilled in guest relations, sales, and team leadership.
Experience
Front Desk Lead
Cactus Club Cafe
Jul 2024 - Present (1 year 4 months)
Community Manager
Ynusual Studio
Nov 2023 - Jul 2024 (8 months)
Bilingual Sales & Customer Service Trainer
Bilingual French-English translator and remote customer support specialist.
Experience
Interpreter / Translator
LMS
Jan 2024 - Dec 2025 (1 year 11 months)
I am a bilingual retention specialist improving customer support and operational efficiency.
Experience
Biomedical Engineer Intern
Moscati Hospital
Jun 2022 - Present (3 years 5 months)
English Teacher
Froggin School
Bilingual International Relations graduate focused on Human Resources.
Experience
Specialist Recruiter
Foundever
Oct 2021 - May 2024 (2 years 7 months)
Freelance Recruiter
Solarzo
May 2021 - Aug 2021 (3 months)
Operations Support
NFI Industries
Sep 2020 - Aug 2021 (11 months)
DHL Express
Jul 2020 - Nov 2022 (2 years 4 months)
Jan 2022 - Aug 2022 (7 months)
Content Writer
The HOTH
Apr 2022 - Oct 2022 (6 months)
Certified Translator
9h05 Translations
Jul 2021 - Mar 2022 (8 months)
Apr 2018 - Oct 2018 (6 months)
Online English Tutor
BIBO Global Opportunity
Jan 2015 - Mar 2018 (3 years 2 months)
Sep 2017 - Jan 2018 (4 months)
AT&T
Aug 2020 - May 2022 (1 year 9 months)
Freelance Language Analyst & Support
Self-Employed
Aug 2019 - May 2021 (1 year 9 months)
Freelance Language Analyst & Support
Self-Employed
Aug 2019 - May 2021 (1 year 9 months)
MSI Corp
Jan 2018 - Jan 2021 (3 years)
Jul 2019 - Jun 2023 (3 years 11 months)
Bilingual Customer Service Specialist
AM LLC
Dec 2021 - Jan 2023 (1 year 1 month)
Bilingual Health Case Investigator
CDC
Jan 2022 - Jun 2022 (5 months)
Summer Program Teacher - Bilingual Preschool Education
Chicago Public Schools
Jun 2023 - Jul 2023 (1 month)
Bilingual Preschool Teacher
Chicago Public Schools
Aug 2020 - Aug 2021 (1 year)
Bilingual Diverse Learners Teacher Assistant
Chicago Public Schools
Aug 2006 - Aug 2021 (14 years 11 months)
Apple Inc
Sep 2008 - Present (17 years 2 months)
Teleperformance
Feb 2023 - Nov 2023 (9 months)
Bilingual Sales & Customer Service Supervisor
Teleperformance
Nov 2022 - Feb 2023 (3 months)
Bilingual Sales Representative
Teleperformance
Jan 2021 - Present (4 years 10 months)
Intern - Administrative Assistant
The Consumer Goods Forum
Jan 2020 - Jul 2020 (6 months)
AIESEC Member
AIESEC
Jan 2019 - Apr 2019 (3 months)