Open to opportunities

Agustin Puig

@agustinpuig

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Bilingual virtual receptionist and medical intake specialist.

Argentina

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What I'm looking for

I want a remote role leveraging bilingual communication, medical intake, and administrative skills with strong HIPAA compliance, clear growth, and collaborative, client-focused culture.

I am a tech-savvy, highly organized bilingual professional (English C2 / Native Spanish) with extensive experience in fast-paced, client-facing and remote environments.

My background includes real-time medical and customer service interpretation, strict adherence to HIPAA confidentiality standards, and high-volume inbound call handling across medical, legal, and customer service sectors.

I have provided remote IT support and CRM/data-entry work, performed system installations and troubleshooting, and delivered tailored English instruction as an independent educator — all demonstrating adaptability and strong problem-solving skills.

I am seeking to leverage my communication, administrative, and technical abilities into a Virtual Receptionist or Intake Specialist role where accuracy, empathy, and efficient remote operations are valued.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Interpreter

Current

TransPerfect

Jan 2025 - Present (1 year 1 month)

Provide real-time Spanish-English interpretation across medical, legal, and customer service sectors, managing high-volume call queues and ensuring strict confidentiality and client satisfaction.

Spanish English Interpretation Confidentiality Multitasking

Bilingual Interpreter

LanguageLine Solutions

Jan 2025 - Jan 2026 (1 year)

Facilitated accurate Spanish-English communication for clients, adhering to HIPAA standards and applying active listening and de-escalation techniques in high-stress medical interactions.

Spanish English Interpretation HIPAA Active Listening De Escalation Techniques Medical Intake Support Cultural Sensitivity

English Language Educator

Private Tutoring

Jan 2020 - Jan 2025 (5 years)

Designed and delivered customized English lessons, assessed proficiency, and managed scheduling and progress tracking to improve student outcomes.

English Instruction Curriculum Design Assessments Scheduling Progress Track Communication Classroom Management

IT Support Technician

Independent Contractor

Jan 2018 - Jan 2025 (7 years)

Provided technical support and troubleshooting for hardware and software, performing OS installations, system formatting, and component upgrades to minimize client downtime.

Technical Support Technical Troubleshooting System Formatting Remote IT Support

Cashier

Kiosco Las 24 Horas

Jan 2023 - Jun 2023 (5 months)

Managed high-volume night-shift customer interactions, processed cash transactions and delivery orders accurately, and maintained inventory data under pressure.

Cash Handling Customer Service Transaction Processing Time Management

Education

Degrees, certifications, and relevant coursework

Teachers Institute No. 8 Almirante Guillermo Brown

Degree in Technical-Scientific & Literary Translation, Translation (English-Spanish)

2020 -

Enrolled in a degree program in Technical-Scientific & Literary Translation (English-Spanish), ongoing since 2020 with coursework focused on translation techniques and bilingual communication.