Open to opportunities

Claudia Del Castillo Rentería

@claudiadelcastillore

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Bilingual customer support specialist focused on remote client success.

Colombia

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What I'm looking for

I am looking for a role where I can use my analytical skills, attention to detail, and strong communication abilities to provide excellent support and client service. I am especially interested in remote opportunities that allow me to contribute to problem-solving, organization, and efficient processes within a collaborative and growth-oriented environment.

I am a bilingual Customer Support Specialist with nearly three years of professional experience in customer-facing and administrative roles across public-sector organizations and a U.S.-based firm. I excel in client communication, intake processes, ticket follow-up, and handling confidential information while maintaining organization and meeting deadlines.

My background includes remote experience supporting attorneys and international clients, drafting client statements, managing CRM systems like Docketwise and MyCase, and delivering clear bilingual support in English and Spanish. I am seeking a remote Customer Support or Customer Experience role where I can apply my communication, problem-solving, and administrative strengths to improve client outcomes.

Experience

Work history, roles, and key accomplishments

Legal Assistant

U.S.-Based Immigration Law Firm

Feb 2025 - Dec 2025 (10 months)

Conducted bilingual client intake interviews, drafted client statements and declarations, and managed case records in MyCase and Docketwise to support attorneys in a high-volume immigration practice.

MyCase Docketwise Bilingualism Confidentiality Remote Collaboration Communication Skills Written Communication Writer Declarations Cover Letter Email Task Management

Client Relations & Account Support

ProColombia

Jul 2023 - Jun 2024 (11 months)

Served as primary contact for client companies, reviewed and validated client proposals, and coordinated cross-departmental workflows to streamline admissions and reporting for tourism programs.

Client Relations Account Management

Administrative & Research Intern

ProColombia

Feb 2022 - Feb 2023 (1 year)

Translated documents Spanish-to-English, conducted research and prepared update bulletins, and coordinated meetings and logistics with foreign investors to support the Legal Services team.

Translation Research Meeting Coordination document preparation Spanish Administrative Support