Open to opportunities

Danielle Andrade

@danielleandrade

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Bilingual customer support and logistics assistant skilled in remote operations.

Brazil

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What I'm looking for

I seek remote roles where I can leverage bilingual customer support, scheduling, and remote collaboration skills while contributing to a detail-oriented, multicultural team.

I am a bilingual (Portuguese & English) customer support and logistics professional with experience managing schedules, providing remote support for medical and travel-related services, and handling administrative and fiscal documentation. I have a proven track record delivering empathetic, timely support across phone, email, and chat while working independently in remote-first environments.

I bring strong written and verbal communication, proficiency with Microsoft Office and remote collaboration tools (Zoom, Google Meet, Slack, Notion), and experience coordinating virtual scheduling, documentation, and task management. I aim to contribute organized, detail-oriented support and cross-cultural adaptability to a remote team.

Experience

Work history, roles, and key accomplishments

Personal Logistics Assistant

KnokCare

Jan 2023 - Jan 2025 (2 years)

Managed medical professionals' schedules and remote support for virtual and home consultations, improving coordination across cases and maintaining accurate records. Provided bilingual communication and customer service across email, phone, and messaging in a remote-first environment.

Scheduling Customer Service Bilingualism Documentation Zoom Google Meet Slack

Bilingual Customer Support Agent

Booking.com

Jan 2021 - Jan 2023 (2 years)

Delivered multilingual customer support for international travelers, resolving reservation issues via phone, email, and live chat while meeting performance targets. Coordinated with global systems and business partners to provide timely, empathetic service.

Customer Support Reserving Live Chat Phone Support Email Support CRM Remote Work

Administrative Intern

Moreira Souza Accounting Office

Jan 2015 - Jan 2018 (3 years)

Organized documentation and assisted with business registration, fiscal document management, and communications with public institutions to streamline administrative processes. Produced administrative reports and supported clients with compliance tasks.

Document Management Customer Support Microsoft Excel Communication