Shannalla Ascencio Cash

I am a bilingual (English/Spanish) customer service professional with experience supporting benefits enrollment, claims, and member inquiries for healthcare and government services. I bring a strong work ethic, adaptability, and a proven ability to manage high call volumes while maintaining accuracy and empathy.

In remote roles with Guidant Global and Teleperformance, I resolved customer issues across phone, email, and chat, scheduled transportation benefits, and helped members navigate Medicare, Medicaid, and plan eligibility. I also provided ethical, accurate Spanish/English interpretation for Social Security Administration clients.

I am highly organized, proactive, and team-oriented, with skills in data entry, sales support, issue resolution, and product knowledge. I am seeking opportunities where I can leverage my communication skills and client-focused approach to improve member experiences and operational outcomes.