Open to opportunities

Sayuri Valdez

@sayurivaldez

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IT Support Specialist, bilingual (EN/ES), with 4+ years of troubleshooting and customer support.

United States

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What I'm looking for

I'm seeking a remote IT support role where I can apply my troubleshooting skills in a collaborative, growth-oriented team. I value continuous learning, flexibility, and the opportunity to tackle diverse IT challenges. My goal is to contribute to the success of the company while expanding my technical expertise.

I’m an IT Support Specialist with 4+ years of experience in technical assistance and troubleshooting. I hold a Google IT Support certification and a psychology degree, which help me communicate solutions effectively. Bilingual in English and Spanish, I excel in desktop support, software/hardware issues, and network management. I’m passionate about solving complex IT problems and aim to contribute to dynamic, remote teams. I also stay updated on tech trends and have a strong interest in online privacy and security.

Experience

Work history, roles, and key accomplishments

Help desk Support Technician

The Providencia Group

Nov 2023 - Apr 2025 (1 year 5 months)

Provide quick and effective assistance with information technology systems
•Work with desktop support engineers to provide customers with superior service• Respond to tech inquiries via email, through online chats, and over the phone.• Respond and solve Zendesk tickets in a timely manner.• Walk customers step-by-step through the problem-solving process

Support Operations Support Engineering Support Support Ticketing Systems Support Software

Onboarding Specialist

Uniper Care Technologies

Jul 2022 - Dec 2023 (1 year 5 months)

Led technical onboarding for new customers, configuring cloud-based platforms and ensuring smooth integrations. Provided ongoing technical support post-onboarding and developed internal documentation for FAQs.

Onboarding Cloud Platforms Technical Support Documentation Customer Integration Escalation Management Communication Problem Solving

IT Support Specialist

Ciao Co.

Jan 2021 - Jul 2022 (1 year 6 months)

Supported remote teams with technical troubleshooting related to SaaS applications, networking, and system access. Worked closely with engineering teams to escalate technical bugs and contribute to support playbooks.