Open to opportunities

Grazia Figueroa

@graziafigueroa

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Client-focused technical support specialist with graphic design expertise.

Honduras

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What I'm looking for

I seek remote or hybrid roles where I can combine technical support and client experience skills with design expertise, at companies that value empathy, clear communication, and opportunities for growth.

I am a Support & Client Experience Specialist with four years of customer service and technical support experience across international companies, combining empathy-driven client care with technical proficiency and a background in Graphic Design. I build trust-based relationships, manage tickets and escalations professionally, and deliver clear, solution-oriented communication while using digital tools and customer-facing platforms effectively.

As a freelance designer I create branding, social media graphics, and marketing materials using Adobe Creative Suite, managing projects end-to-end and improving client satisfaction. I thrive in remote and hybrid environments, adapt quickly to fast-paced workflows, and bring strong organizational skills, active listening, and bilingual communication to every role.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

PartnerHero

Jun 2023 - Present (2 years 8 months)

Served as first point of contact for clients, handling tickets, technical issues, and escalations while building long-term relationships and ensuring clear, empathetic communication.

Customer Support Ticketing Systems Escalation Management VoIP Client Relationship Management Troubleshooting Remote Collaboration Bilingual Support

Current

Freelance Designer

Current

Freelance

Jan 2021 - Present (5 years 1 month)

Created custom branding, marketing materials, and social media graphics for diverse clients, managing projects end-to-end to deliver visually compelling, on-brand solutions.

Adobe Photoshop Illustrator InDesign Premiere Pro After Effects Branding Typography Client Communication

Customer Service Representative

Collective Solution

Oct 2022 - Jan 2023 (3 months)

Assisted clients with inquiries and guided them through resolution processes, maintaining accurate documentation and a friendly, solution-oriented approach.

Customer Service Case Documentation Email Support Chat Support Conflict Resolution Time Management

Customer Service Agent

Grupo Levanter Honduras

Dec 2021 - Oct 2022 (10 months)

Provided bilingual customer support across email, chat, and calls, resolved claims and complaints promptly, and maintained updated client records to ensure service quality.

Bilingual Support Interpretation Claims Resolution Email Support Chat Support Client Records Cultural Sensitivity

Education

Degrees, certifications, and relevant coursework

Instituto Tecnológico de Excelencia Educativa (ITEE)

High School Diploma, Graphic Design

2019 - 2021

Activities and societies: Training in Community Management and Social Media (Universidad Tecnológica de Honduras & ITEE); participated in design projects and practical assignments using Adobe Creative Suite.

Completed a High School Diploma in Graphic Design with coursework and practical training in design principles and digital tools.