Juan Jose Santos Bustamante

I am a bilingual customer support professional with hands-on experience supporting Shopify merchants, handling high-volume chat, phone, and messaging interactions, and using AI-powered internal tools to diagnose and resolve issues efficiently. I have supported billing, storefront troubleshooting, app integrations, logistics coordination, and lifecycle inquiries while maintaining a positive, constructive tone to build trust and satisfaction.

I collaborate closely with teams to share best practices and improve service quality, have experience with SAP and route coordination, and consistently document interactions to company standards. My background spans e-commerce platform support, insurance/logistics contexts, and upsell/renewal opportunity identification, demonstrating adaptability, attention to detail, and commitment to customer outcomes.