Juan Jose Santos Bustamante
@juanjosesantosbustam
Bilingual customer support advisor delivering efficient, empathetic help for e-commerce and logistics.
What I'm looking for
I am a bilingual customer support professional with hands-on experience supporting Shopify merchants, handling high-volume chat, phone, and messaging interactions, and using AI-powered internal tools to diagnose and resolve issues efficiently. I have supported billing, storefront troubleshooting, app integrations, logistics coordination, and lifecycle inquiries while maintaining a positive, constructive tone to build trust and satisfaction.
I collaborate closely with teams to share best practices and improve service quality, have experience with SAP and route coordination, and consistently document interactions to company standards. My background spans e-commerce platform support, insurance/logistics contexts, and upsell/renewal opportunity identification, demonstrating adaptability, attention to detail, and commitment to customer outcomes.
Experience
Work history, roles, and key accomplishments
Delivered real-time bilingual support via chat, messaging, and phone to Shopify merchants, handling up to three simultaneous chats and resolving store setup, billing, and app integration issues.
Supported English and Spanish customer inquiries via phone, chat, and email on billing, payments, complaints, and cancellations while escalating complex cases and identifying upsell opportunities.
Bilingual Customer Service Agent
Solvo Global
Nov 2022 - Dec 2023 (1 year 1 month)
Coordinated routes and crews, logged deliveries in SAP, negotiated logistics terms, and communicated ETAs to drivers and clients to resolve delays and ensure service quality.
Education
Degrees, certifications, and relevant coursework
Mentes Proactivas
Graduate, General
Graduate of the Mentes Proactivas program.
Availability
Location
Authorized to work in
Website
enhancv.comJob categories
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