Himalayas logo
JB
Open to opportunities

Juan Jose Santos Bustamante

@juanjosesantosbustam

Bilingual customer support advisor delivering efficient, empathetic help for e-commerce and logistics.

Colombia
Message

What I'm looking for

I seek a customer-focused role where I can use bilingual support, technical troubleshooting, and collaboration to improve merchant experiences and grow into leadership.

I am a bilingual customer support professional with hands-on experience supporting Shopify merchants, handling high-volume chat, phone, and messaging interactions, and using AI-powered internal tools to diagnose and resolve issues efficiently. I have supported billing, storefront troubleshooting, app integrations, logistics coordination, and lifecycle inquiries while maintaining a positive, constructive tone to build trust and satisfaction.

I collaborate closely with teams to share best practices and improve service quality, have experience with SAP and route coordination, and consistently document interactions to company standards. My background spans e-commerce platform support, insurance/logistics contexts, and upsell/renewal opportunity identification, demonstrating adaptability, attention to detail, and commitment to customer outcomes.

Experience

Work history, roles, and key accomplishments

TaskUs logoTA

Support Advisor

Dec 2024 - Jul 2025 (7 months)

Delivered real-time bilingual support via chat, messaging, and phone to Shopify merchants, handling up to three simultaneous chats and resolving store setup, billing, and app integration issues.

SG

Bilingual Customer Service Agent

Solvo Global

Nov 2022 - Dec 2023 (1 year 1 month)

Coordinated routes and crews, logged deliveries in SAP, negotiated logistics terms, and communicated ETAs to drivers and clients to resolve delays and ensure service quality.

Education

Degrees, certifications, and relevant coursework

MP

Mentes Proactivas

Graduate, General

Graduate of the Mentes Proactivas program.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Juan Jose Santos Bustamante - Support Advisor - TaskUs | Himalayas