Alexandra Escobedo
@alexandraescobedo
Bilingual customer service professional skilled in technology training and delivering reliable, detail-oriented support.
What I'm looking for
I am a dynamic, reliable bilingual customer service professional with experience delivering high-quality support in fast-paced environments.
At Teleperformance I provided exceptional bilingual support, efficiently resolving customer inquiries, managing high-volume calls, and consistently meeting performance targets and SLAs.
I developed and implemented tailored technology training programs for seniors at ForYouthInitiative, leading hands-on workshops and one-on-one sessions to improve digital proficiency.
Known as a fast learner with strong time-management, attention to detail, and adaptability, I bring practical experience from service roles and a commitment to enhancing user experiences.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Agent
Teleperformance
Jun 2022 - Present (3 years 5 months)
Provided exceptional bilingual support, resolving customer inquiries and managing high-volume calls to improve satisfaction and meet service level agreements.
Line Cook
Chipotle Mexican Grill
Feb 2025 - Apr 2025 (2 months)
Prepared and assembled menu items to standardized recipes, managed ingredient stocking and minimized waste to ensure timely service during peak hours.
Technology Instructor
ForYouthInitiative
Oct 2024 - Jan 2025 (3 months)
Developed and delivered hands-on technology training programs for seniors, improving proficiency with smartphones and PCs through workshops and one-on-one support.
Education
Degrees, certifications, and relevant coursework
Madonna Catholic Secondary School
High School Diploma, General Secondary Education
Completed High School Diploma at Madonna Catholic Secondary School, graduating in 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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