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Alexandra EscobedoAE
Open to opportunities

Alexandra Escobedo

@alexandraescobedo

Bilingual customer service professional skilled in technology training and delivering reliable, detail-oriented support.

Mexico
Message

What I'm looking for

I seek a role where I can provide bilingual customer support or tech training, continue learning, and contribute in a collaborative, service-focused environment.

I am a dynamic, reliable bilingual customer service professional with experience delivering high-quality support in fast-paced environments.

At Teleperformance I provided exceptional bilingual support, efficiently resolving customer inquiries, managing high-volume calls, and consistently meeting performance targets and SLAs.

I developed and implemented tailored technology training programs for seniors at ForYouthInitiative, leading hands-on workshops and one-on-one sessions to improve digital proficiency.

Known as a fast learner with strong time-management, attention to detail, and adaptability, I bring practical experience from service roles and a commitment to enhancing user experiences.

Experience

Work history, roles, and key accomplishments

TE
Current

Bilingual Customer Service Agent

Teleperformance

Jun 2022 - Present (3 years 5 months)

Provided exceptional bilingual support, resolving customer inquiries and managing high-volume calls to improve satisfaction and meet service level agreements.

Education

Degrees, certifications, and relevant coursework

MS

Madonna Catholic Secondary School

High School Diploma, General Secondary Education

Completed High School Diploma at Madonna Catholic Secondary School, graduating in 2022.

Tech stack

Software and tools used professionally

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Alexandra Escobedo - Bilingual Customer Service Agent - Teleperformance | Himalayas