Looking for a job

Elizabeth Narváez

@elizabethnarvez

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Detail-oriented bilingual customer support specialist with CRM and data management expertise.

Mexico

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What I'm looking for

I seek a role leveraging bilingual customer support, CRM and data-management skills in a collaborative, process-driven team with growth opportunities.

I am a detail-oriented professional with experience in customer support, data management, and administrative coordination. I have provided 100% chat-based support for U.S. accounts, handled billing clarifications, reported incidents following procedures, and maintained accurate records using Salesforce and internal systems.

With a Bachelor's degree in Nanotechnology Engineering, I bring strong organizational skills, inventory control using Excel, and cross-department coordination. I am bilingual (Spanish native, English B2) and proficient with CRM, Jira, Slack, Microsoft Office, and intermediate-advanced Excel, committed to reliable, process-driven work.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Agent

Unknown

Jan 2017 - Dec 2021 (4 years 11 months)

Delivered 100% chat-based customer support for U.S. accounts, handled billing clarifications, reported issues following procedures, and logged and tracked customer cases in Salesforce CRM.

Customer Support Salesforce CRM Chat Support Case Management English (B2)Jira Slack

Administrative Assistant

Unknown

Jan 2020 - Jun 2020 (5 months)

Provided administrative support including data entry, digital and physical file organization, and inventory control using Excel while coordinating with multiple departments to maintain updated records.

Excel Data Entry File Management Inventory Control Microsoft Office Attention To Detail Organizational Skills