VBVictor Manuel Hernandez Ballesteros
@victormanuelhernande
Customer-focused technical support specialist with 7+ years' service experience.
MexicoWhat I'm looking for
I am a customer-focused technical support specialist with more than seven years of experience in medical customer service, technical customer care, help desk, and customer support roles. I have supported partners and clients across platforms, troubleshooting devices and resolving technical issues while maintaining strong communication in both English and Spanish.
I have experience creating onboarding materials and documenting processes, researching and compiling medical-legal records, and managing IT incident calls and escalations for enterprise environments. I excel at working under pressure, organizing information clearly, and collaborating with teams to ensure timely resolution.
I bring practical experience with Gmail, Outlook, Microsoft 365, Google Workspace, and Microsoft Office Suite, and I am motivated to apply my technical support and customer service skills to roles that value clear communication, attention to detail, and continuous improvement.
Experience
Work history, roles, and key accomplishments
TT● Attending partner's needs towards their technical issue on the platform.
● Resolve partner technical difficulties with the partner's personal platform and troubleshoot technical issues on
various devices
Med/Legal Assistant
Lead Advisors
Mar 2025 - Jul 2025 (4 months)
Researched and documented patients' medical histories, summarized medical records for legal and medical purposes, and produced accurate written reports under tight deadlines.
Customer Care Advocate
Tata Consultancy Services
Mar 2023 - Dec 2024 (1 year 9 months)
Resolved client benefit-related issues, ensured correct benefit processing, and created onboarding materials and process documentation for new joiners, improving team readiness.
Technical Service Desk
NTT DATA
Sep 2022 - Dec 2022 (3 months)
Managed IT support calls for a private enterprise, provided technical assistance across devices, and escalated complex issues to appropriate teams to ensure timely resolution.
Bilingual Customer Service Rep
Allianz Global Assistance
May 2022 - Aug 2022 (3 months)
Provided remote English-language customer support for insurance benefits, assisted customers with claims and reimbursement processes for canceled travel.
Education
Degrees, certifications, and relevant coursework
Universidad Politécnica de Santa Rosa Jauregui
Software Engineering
2018 - 2019
Studied Software Engineering with coursework in Java, Python, and C++; enrollment from January 2018 to July 2019; program unfinished.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
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