Open to opportunities

Elie fabrice Rakotoalisoa

@eliefabricerakotoali

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Bilingual (English–French) customer service specialist and computer scientist.

Madagascar

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What I'm looking for

I seek a customer-facing role where I can use bilingual communication, coaching experience, and technical knowledge to improve customer satisfaction and support team performance.

I am a dedicated bilingual (English–French) customer service professional and computer scientist with seven years of frontline experience across travel, e-commerce, and contact center environments.

I have managed hotel reservations, coordinated client transfers, and provided proactive support during travel disruptions while developing partnerships with local and international hotels.

My background includes roles as a bilingual coach, where I guided teams to improve confidence and performance, and as a client advisor resolving complaints and payment issues across phone, chat, and email.

I hold a Bachelor of Technology in Network Administration and a Technical Baccalaureate in Electrotechnics; I bring patience, problem-solving, and strong communication skills to roles focused on customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Teldar Travel / Infinite Hotel / Hcorpo

Sep 2024 - Aug 2025 (11 months)

Managed hotel-room reservations, coordinated client transfers, and provided proactive bilingual (English–French) support during travel disruptions while developing partnerships with local and international hotels.

Customer Support Partner Relations Travel Coordination Conflict Resolution Phone Email Chat Support

Bilingual Coach

TED-Company

Oct 2022 - Dec 2023 (1 year 2 months)

Coached teams in English and French to leverage skills, boost self-confidence, resolve obstacles, and achieve performance targets through guided training and support.

Coaching Performance Improvement Mentoring Problem Solving Conflict Resolution

Bilingual Client Advisor

Webhelp

Jun 2019 - Sep 2021 (2 years 3 months)

Handled English and French customer inquiries for Amazon.co.uk and Amazon.fr across phone, chat, and email, processed payments, and resolved billing and account discrepancies.

Customer Service Payment Processing Multichannel Support Troubleshooting Time Management

English-speaking Operator

Télésourcia

Jan 2018 - Jan 2019 (1 year)

Processed Amazon listings and images, inserted affiliate links, curated site content, and completed micro-tasks on Amazon Mechanical Turk to support e-commerce operations.